New MacOS support in a timely manner.

Hi, My renewal is coming up and we have had a lot of issues with slow response to MacOS issues. There are developer relationships that grant developers early access to new OSs from Apple so that issues can be discovered and remediated to align with the release of updates. Is this not used? Having to muck with EAP reactionary attempts to make things work is not a reasonable way for us to support our users. Is Sophos committed to getting better at this? What assurances can we get that maintaining your products in our production environments will not be as painful as they have been going forward?