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Windows Insider Build 21277.1000 - Green Screen Crash

Dread

Hi Guys,

I run the Windows Insider Preview on a PC at home and after updating to Build 21277.1000 this morning the PC began constantly crashing logging into the PC (would load to login screen fine and stay there - crash was about 30 seconds after logging in) with a familiar Green Screen stop crash and bugcheck. A quick troubleshoot and I found that its definitely being caused by Sophos Intercept X Endpoint and I have disabled it in startup.

Any ideas how to fix or do I need to wait until a new version of the Intercept X Client?

Cheers



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    Hello, I was seeing this with 21277, i.e. the BSOD, the next insider release, it wouldn't bugcheck the machine but the svchost process that was hosting RPCSS would hit the roof in terms of CPU when the Sophos UI.exe process was launched due to it launching savapi.exe. In the version 21296 that was released yesterday, it all seems well having put Sophos UI.exe back to launch at logon.  I can only think there was a bug in the Windows release as the Sophos components haven't changed.  Did anyone else see the same behaviour?

  • 0 in reply to Sophos User930

    Spoke to soon, the svchost process hosting RPCSS goes crazy when the Sophos UI.exe is launched with Windows Insider build 21296.  Does anyone else see this behaviour?  I.e. no longer bugchecking as before but now this behaviour?

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