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Server Protection high cpu usage

Hello!

I am experiencing a performance issue with sophos antivirus on the ERP server.

We are switching from another antivirus vendor to sophos and we recently installed version 10.8.6 VE3.78.5 of the sophos server protection on our server and it started consuming 100% of the CPU.

I tried to disable most features, but it didn't work.

So, I ended up removing the AV and I had no more problems.

Our server is running Windows Server 2016 and we made all exclusions for ERP - Protheus TOTVS folders and processes.

If anyone has dealt with this type of problem and can share it, I would appreciate it.

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0 DianneY over 4 years ago

Hello Rodrigo Daphanis

Follow the basic troubleshooting and see which specific Sophos component is causing the issue.

Also look into having third party exclusions in place.

If none resolve the issue, please check which process is using up CPU resources. Also, when is the CPU spike experienced? Is it from startup, or when a certain application is launched?
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