This is my first time posting. I hope I have selected the best topic area.
We have found that Microsoft Office 2016 templates are being blocked. Users are seeing the following message when they open up the various Office applications. This is not limited to one Office application.
"sorry, we had trouble getting the featured templates and can't show them right now"
I have verified this on multiple Windows 10 Pro machines. It is being blocked by some setting within Sophos. My boss, who is also running Win 10 and Office 2016, has no issue. The difference is my boss is an admin and has nothing blocked via Sophos. For regular users, there is a Sophos setting that is blocking their access to the Office templates. We are running Sophos Intercept X 220.127.116.11. I have done a bunch of Googling for a solution, but have not found an answer as to what kind of exception needs to be made. (Assuming that is what I need in this instance.)
Any pointers are greatly appreciated.
Hi Barb Snyderman
You can run process monitor to check which process is causing the issue on the machine having Sophos installed.
Thank you, I will try that and report back.
The cause of the issue has been discovered. The inability to load the templates happens on computers that are running Windows 7 and Office 2016. Computers running Windows 10 and Office 16 load the templates just fine. So, it looks like SOPHOS is not blocking anything. Thanks for all of your follow up.
Thank you for the update. Feel free to reach out to us for any further concerns.