Hi,
I'm trying to install sophos central endpoint on windows 7 PC,But installer failed again & again.I did completely remove it from add/remove programs & delete certain sophos folders on program data & program files folder & reboot the PC.There aren't any sophos services running.But at the last stage of installing ,it get failed.I here attached the log file.Any idea about this issue ?
2019-07-11T10:28:02.3546003Z INFO : Installed Sophos File Scanner (64-bit): 0 (reboot code: 0)
2019-07-11T10:28:02.4216003Z INFO : Installing Component: Sophos Endpoint Self Help Installer (64-bit)
2019-07-11T10:28:02.4236003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:28:12.5246003Z INFO : Installed Sophos Endpoint Self Help Installer (64-bit): 0 (reboot code: 0)
2019-07-11T10:28:12.5836003Z INFO : Installing Component: Sophos Health
2019-07-11T10:28:12.5976003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:28:19.7006003Z INFO : Installed Sophos Health: 0 (reboot code: 0)
2019-07-11T10:28:19.7806003Z INFO : Installing Component: Sophos Clean for Windows (64-bit)
2019-07-11T10:28:19.8106003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:28:24.7066003Z INFO : Installed Sophos Clean for Windows (64-bit): 0 (reboot code: 0)
2019-07-11T10:28:24.7946003Z INFO : Installing Component: Sophos UI (64-bit)
2019-07-11T10:28:24.8116003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:28:28.7426003Z INFO : Installed Sophos UI (64-bit): 0 (reboot code: 0)
2019-07-11T10:28:28.7726003Z INFO : Installing Component: Sophos Endpoint Firewall Management (64-bit)
2019-07-11T10:28:28.7846003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:28:33.1256003Z INFO : Installed Sophos Endpoint Firewall Management (64-bit): 0 (reboot code: 0)
2019-07-11T10:28:34.0716003Z INFO : Installing Component: Sophos Anti-Virus for Windows
2019-07-11T10:28:35.2896003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:28:35.2906003Z INFO : Trying IProductSetup interface.
2019-07-11T10:28:58.6636003Z INFO : Installed Sophos Anti-Virus for Windows: -2147213559 (reboot code: 1)
2019-07-11T10:31:19.5326003Z INFO : Installed Sophos Anti-Virus for Windows: -2147213559 (reboot code: 1)
2019-07-11T10:35:40.3496003Z INFO : Installed Sophos Anti-Virus for Windows: -2147213559 (reboot code: 1)
2019-07-11T10:35:40.3506003Z ERROR : Installation failed
2019-07-11T10:35:41.9076003Z INFO : Installing Component: Malicious Traffic Detection (64-bit)
2019-07-11T10:35:41.9096003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:35:51.4796003Z INFO : Installed Malicious Traffic Detection (64-bit): 0 (reboot code: 0)
2019-07-11T10:35:52.3936003Z INFO : Installing Component: Sophos AutoUpdate XG
2019-07-11T10:35:52.4196003Z INFO : Trying IProductSetup2 interface.
2019-07-11T10:35:52.4196003Z INFO : Trying IProductSetup interface.
2019-07-11T10:35:56.2946003Z INFO : Installed Sophos AutoUpdate XG: 0 (reboot code: 0)
2019-07-11T10:35:56.2946003Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2019-07-11T10:35:56.2956003Z INFO : Writing state file C:\\ProgramData\\Sophos\\AutoUpdate\\data\\status\\SophosUpdateStatus.xml
2019-07-11T10:35:56.3046003Z INFO : Writing XML for the state of the components
2019-07-11T10:35:56.3056003Z INFO : Writing state sdu to registry.
2019-07-11T10:35:56.3106003Z INFO : Writing state uninstaller64 to registry.
2019-07-11T10:35:56.3146003Z INFO : Writing state sed64 to registry.
2019-07-11T10:35:56.3186003Z INFO : Writing state mcsep to registry.
2019-07-11T10:35:56.3226003Z INFO : Writing state sse64 to registry.
2019-07-11T10:35:56.3266003Z INFO : Writing state sfs64 to registry.
2019-07-11T10:35:56.3296003Z INFO : Writing state esh64 to registry.
2019-07-11T10:35:56.3336003Z INFO : Writing state shs to registry.
2019-07-11T10:35:56.3376003Z INFO : Writing state clean64 to registry.
2019-07-11T10:35:56.3406003Z INFO : Writing state ui64 to registry.
2019-07-11T10:35:56.3436003Z INFO : Writing state efw64 to registry.
2019-07-11T10:35:56.3456003Z INFO : Writing state savxp to registry.
2019-07-11T10:35:56.3476003Z INFO : Writing state ntp64 to registry.
2019-07-11T10:35:56.3506003Z INFO : Writing state sau to registry.
2019-07-11T10:35:56.3526003Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s)
2019-07-11T10:35:56.3526003Z INFO : Command 'SetupPlugin' completed with failure with reboot code '1' and error message 'Could not install software'.
2019-07-11T10:35:56.3536003Z ERROR : Installation failed.
2019-07-11T10:35:56.3536003Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/b7bfeea7-6679-847f-09eb-e49ecffe10e9
2019-07-11T10:35:58.9146003Z WARNING : WinHttpGetProxyForUrl returned: 12180
2019-07-11T10:35:58.9146003Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2019-07-11T10:35:58.9156003Z INFO : Set security protocol: 00000800
2019-07-11T10:35:58.9156003Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2019-07-11T10:35:58.9166003Z INFO : Sending request for connection confirmation through potential proxy
2019-07-11T10:35:58.9166003Z INFO : Request content size: 0
2019-07-11T10:36:00.0906003Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2019-07-11T10:36:00.1386003Z INFO : Certificate check succeeded
2019-07-11T10:36:00.1386003Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2019-07-11T10:36:00.4906003Z INFO : Response status code: 200
2019-07-11T10:36:00.4906003Z INFO : Response data size: 168
2019-07-11T10:36:00.4906003Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2019-07-11T10:36:00.4916003Z INFO : Request content size: 1100
2019-07-11T10:36:00.4916003Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2019-07-11T10:36:00.4926003Z INFO : Certificate check succeeded
2019-07-11T10:36:00.4936003Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2019-07-11T10:36:00.9126003Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2019-07-11T10:36:00.9146003Z INFO : Certificate check succeeded
2019-07-11T10:36:00.9146003Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2019-07-11T10:36:00.9146003Z INFO : Response status code: 200
2019-07-11T10:36:00.9146003Z INFO : Response data size: 0
2019-07-11T10:39:47.7996003Z INFO : User requested to reboot the machine...
2019-07-11T10:39:47.7996003Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2019-07-11T10:39:47.8076003Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2019-07-11T10:39:47.8086003Z INFO : Sending HTTP 'PUT' request to: prod/2019-07-11T10:39:47Z-2019-07-11T10:39:47Z-09a921fd-08af-5b7e-95d2-69014f49a312.json
2019-07-11T10:39:50.3856003Z WARNING : WinHttpGetProxyForUrl returned: 12180
2019-07-11T10:39:50.3856003Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2019-07-11T10:39:50.3866003Z INFO : Set security protocol: 00000800
?0636.SophosCloudInstaller_20190711_102559.log
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