I have logged into cloud.sophos.com and found that "Logs and reports" tab has been removed for all enterprise admins
Only Super admin can see that settings
We can see that till end of Firday
Bryan 20:53
Hello. How may I help you?
Y Balarama Kishore 20:53
Hi Bryan
This is regarding issue in cloud.sophos.com console
Bryan 20:54
Hi There
I hope you are well
Y Balarama Kishore 20:55
am good
how about you ?
Bryan 20:56
I am great
Just to take a quick step back, are you a current customer or new to Sophos?
Or are you a sophos partner?
Y Balarama Kishore 20:56
current customer
Bryan 20:57
Ok, do you need technical support for the central console?
Y Balarama Kishore 20:59
yes please
we are not able to find logs and reports tab in any of the sub-estate that we are using
we are working with 120 sub-estates and not even a single shows up with logs and reports tab
Bryan 21:00
Ok, let me pass you through to our support team
Y Balarama Kishore 21:00
sure, thank you
You have been transferred to: Sajna.
Sajna 21:02
Hello
please share the License number
are you logged in as super admin on sophos central
Sajna 21:08
u there
Y Balarama Kishore 21:10
Hi Sajna
XXXXXXXXXX
license for Endpoint protection
i am not logged in as Super admin
Sajna 21:14
can you ask a super admin to role to login n seeif they can access it?
Y Balarama Kishore 21:15
we are not able to contact him right now
but we used to access it till last friday
my role is Enterprise Admin
Sajna 21:16
Can you please create a new ticket for this
Y Balarama Kishore 21:17
may we know what are any changes done Sophos this weekend
Sajna 21:20
we have no information so far
better to create a case for this
Y Balarama Kishore 21:22
okay.. thank you for your support
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