One of our partner organisations uses two options for remote support - Webex and GoToAssist. Webex works for us but doesn't have all the features we need for an upcoming session. With GoToAssist, I can go right through the process but at the end when I get the little bar saying 'Connecting', it's unable to make a connection to the session host's computer.
According to our ISP, all the IPs and Ports have been cleared which means it must be Sophos Endpoint blocking the connection. Can anyone help me out? I can ask our administrator to make any changes as necessary.
Thanks
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