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Notification: Data protection is off

In my Sophos Endpoint application I got a notification with 'Data protection is off'. Where in the Sophos Central portal do I turn it on?

 



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  • We just started to see this on devices in our network.  What is troubling to us is that it states it has notified the IT Administrator, but no notification has been received by them (which is me).  From a optics perspective, this message is worrier because our end users are going to think the machines are unprotected, but when I review the information on the computer through the console, all components are running and the Sophos Endpoint does communicate that the machine is protected.

     

    We do have the licenses for Device Encryption, the device that I am specifically troubleshooting has the Bitlocker enabled and managed through Sophos.  What is the next step needed to ensure that our data protection is on?

  • I have just started to see this on my network as well.

    31 machines in the last 2 days have gone from managed to unmanaged for Encryption.

    All machines show that they received an update just before changing to unmanaged, first machine was 14th Feb.

    I have logged a support call with Sophos Support - as looking at the machines they all seem fine.

    All services are running correctly and they have a green tick in sophos central.

  • Same here we have encryption enabled and managed by Sophos but still see that "Data protection is off"

    My group has not gotten any notification about this.