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I'm getting repeated Sophos prompts for encryption password - Big Sur 11.0.1 + Sophos EndPoint 10.0.2

Peter J Williams

My 2017 MacBook Pro is now repeatedly prompting "Sophos Device Encryption has been set up to protect your computer. Enter the password for the disk "Mackintosh HD"

There is only one user. The user's password does not work. 

I have tried unencrypting and re-encrypting the disk but the situation remains the same.

The device looks fine in the Sophos Central console and when I viewed the recovery key it prompted the user for their logon password which was accepted.

The device is also managed in InTune.

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  • FormerMember
    0 FormerMember

    Thanks for reporting this. 

    For the investigation, please provide the following:

    • Go into Central, find the device, and click on the generate SDU button
    • Once the sdu is uploaded, post the file name here so we can extract it and take a look
    • Have you done any alterations to your policy?
      • if yes, has anything changed the symptoms?
      • Or have you just tested removing the product?
    • can you provide a screenshot of the encryption state of the drive
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  • FormerMember
    0 FormerMember

    Thanks for reporting this. 

    For the investigation, please provide the following:

    • Go into Central, find the device, and click on the generate SDU button
    • Once the sdu is uploaded, post the file name here so we can extract it and take a look
    • Have you done any alterations to your policy?
      • if yes, has anything changed the symptoms?
      • Or have you just tested removing the product?
    • can you provide a screenshot of the encryption state of the drive
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