Mac OS 11, Intercept X EAP & TimeMachine

It seems that there is some evidence that TimeMachine Backups to NAS drives are disrupted by Intercept X EAP.

Basically, if you uninstall Sophos, it works, and if you install it, it doesn't. Is seen by anyone else?

Specifically it is a Western Digital EX2 Ultra NAS, connected by either cable or Wifi and the failure gives different errors, but usually the back up doe start, but stops after a few minutes. Connection to the share on the NAS through the finder are unaffected.

[gesperrt von: intrusus um 6:33 PM (GMT -8) am 3 Dec 2020]
[entsperrt von: intrusus um 8:48 AM (GMT -8) am 4 Dec 2020]

Top Replies

intrusus over 3 years ago +1

Hi JayR, Please be aware that you cannot expect a fully functional endpoint protection for EA products. Please support Sophos in analyzing and fixing the bug by writing a bug report . Thank you!

0 intrusus over 3 years ago

Hi JayR,

Please be aware that you cannot expect a fully functional endpoint protection for EA products. Please support Sophos in analyzing and fixing the bug by writing a bug report. Thank you!

Intrusus
Sophos Certified Engineer | Sophos Certified Technician

_{private lab:
XG firewall with SFOS 20.X running on Proxmox}
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0 JayR over 3 years ago

No problem. I just wanted to raise the issue. Thanks for moving this to the correct place - I’m a bit of a newbie to this!
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0 intrusus over 3 years ago in reply to JayR

No worries! It seems that there a no permissions to open threads in the EAP Big Sur forum (I don't have, maybe others do). The discussion forum there is made to give feedback like you did, I just wanted to mention the guide how to write an official report for your future feedback!

So don't hesitate to test the product as much as you can, thank you so much for your contribution!

Best regards

Intrusus
Sophos Certified Engineer | Sophos Certified Technician

_{private lab:
XG firewall with SFOS 20.X running on Proxmox}
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0 intrusus over 3 years ago in reply to intrusus

Moved the topic now, permissions should be working now!

Intrusus
Sophos Certified Engineer | Sophos Certified Technician

_{private lab:
XG firewall with SFOS 20.X running on Proxmox}
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0 JayR over 3 years ago in reply to intrusus

Excellent, thanks.
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0 Brian1941 over 3 years ago

I had the same problem after the EAP was installed on my MacBook Pro with Intel silicon. Due to high CPU load and the fans running all the time, I tried to remove the extensions that were not deleted during the EAP installation, but failed. Then with SIP disabled, I uninstalled the EAP and installed the Endpoint 10.0.1 which then updated to 10.0.2 and then re-enabled SIP. During troubleshooting, I had deleted the Time Machine folder on my Synology NAS and then created a new folder; Time Machine now works just fine.
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0 JayR over 3 years ago in reply to Brian1941

Hmm, I'm running 10.0.2 but still no joy with TimeMachine on the NAS.
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0 Brian1941 over 3 years ago in reply to JayR

I also turned off Tamper Protection in Central before uninstalling with Remove Sophos Endpoint.
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0 JayR over 3 years ago in reply to Brian1941

Hi, that didn't work for me, I'm afraid. Still the same errors, so back to the local backup disk....
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0 John Dunsmore over 3 years ago

Hi all,

Definitely having issues with the EAP and Time Machine backups.

I have two Synology drives (one in work, one at home), both just stopped working after 10.0.2 was released..

Ive removed the MBP from Sophos Central, and disabled SIP so i could remove the SystemExtensions. Reinstalled from the console which gives 10.0.1 as default.

Time Machine backups work fine..

Added the device back into the EAP, upgrades to 10.0.2. kills the Time Machine backup.

Have tried this with different variations... but it seems to be the 10.0.2 that kills it
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