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Could not connect to primary server.

AnnChanas

Have had this on two devices this morning both IMac and Mac Book both running OS X 10.10.5  Just get a shield with a cross in the middle.  Can anyone help please - are the Sophos servers down.

Thanks

Ann



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Parents
  • 0

    I have a similar issue. where the client try to update itself but is connecting to the wrong server. After couple of try to then connects to the correct server and the update is successful. Not sure why its trying the wrong server in the first place. Any idea? It starts with test02 server and fails to connect that because the primary server is test01. I would like to remove test02. Test02 server is a DC.

     

    Time: 6/13/2018 12:10:26
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:25
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:25
    Message: Downloading product Sophos System Protection from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Downloading product Sophos AutoUpdate from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Downloading product Sophos Network Threat Protection from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:23
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:23
    Message: Downloading product Sophos Endpoint Defense from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:22
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:22
    Message: Downloading product SAVXP from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:21
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:21
    Message: Downloading product RMSNT from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:20
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:20
    Message: Downloading product Sophos System Protection from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:20
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:18
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:18
    Message: Downloading product Sophos AutoUpdate from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:18
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:16
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:16
    Message: Downloading product Sophos Network Threat Protection from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:16
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:13
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:13
    Message: Downloading product Sophos Endpoint Defense from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:13
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:11
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:11
    Message: Downloading product SAVXP from server \\test02SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:11
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:09
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:09
    Message: Downloading product RMSNT from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:09
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:07
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: ALUpdate
    Process ID: 6580
    Thread ID: 6976

Reply
  • 0

    I have a similar issue. where the client try to update itself but is connecting to the wrong server. After couple of try to then connects to the correct server and the update is successful. Not sure why its trying the wrong server in the first place. Any idea? It starts with test02 server and fails to connect that because the primary server is test01. I would like to remove test02. Test02 server is a DC.

     

    Time: 6/13/2018 12:10:26
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:25
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:25
    Message: Downloading product Sophos System Protection from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Downloading product Sophos AutoUpdate from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:24
    Message: Downloading product Sophos Network Threat Protection from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:23
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:23
    Message: Downloading product Sophos Endpoint Defense from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:22
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:22
    Message: Downloading product SAVXP from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:21
    Message: Product cache update from discovered server successfully finished
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:21
    Message: Downloading product RMSNT from server \\test01\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:20
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:20
    Message: Downloading product Sophos System Protection from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:20
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:18
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:18
    Message: Downloading product Sophos AutoUpdate from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:18
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:16
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:16
    Message: Downloading product Sophos Network Threat Protection from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:16
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:13
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:13
    Message: Downloading product Sophos Endpoint Defense from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:13
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:11
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:11
    Message: Downloading product SAVXP from server \\test02SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:11
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:09
    Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:09
    Message: Downloading product RMSNT from server \\test02\SophosUpdate\CIDs\S000\SAVSCFXP
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:09
    Message: Could not add a connection to server \\test02\SophosUpdate; user ntgroup\SophosUM; Windows error 53
    Module: CIDUpdate
    Process ID: 6580
    Thread ID: 6976

    Time: 6/13/2018 12:10:07
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: ALUpdate
    Process ID: 6580
    Thread ID: 6976

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