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Erreurs rapportées dans savlog

Michel FRECHEDE

Bonjour,

2 types d'erreur rapportées dans savlog:

1/ failure to download 'sdss:SOPHOS' invalid authentication check PrimaryUpdate Username/Password.

 Comment les vérifier et les corriger?

2/ The threat data is out of date and should be updated. Voir copie d'écran savlog.

Merci par avance.   Michel

 La mise à jour manuelle (ligne de commande) ne fonctionne pas.



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  • 0

    Hi,

     

    I'm sorry, I don't speak French, but google translate gives me an idea of your problem.

     

    During the installation there is an option to get free credentials, which will automatically get valid update credentials.

    If you didn't get that option during installation, try downloading a fresh copy of SAV any try again.

     

    Thanks,

    Douglas

  • 0 in reply to DouglasLeeder

    Hi Douglas!

    Many many thanks for your contribution and suggestions.

    I have now uninstalled and then reinstalled my fresh copy of Sophos AV

    to get new credentials for free.

    I am fully confident of Sophos AV efficiency.

    However, I noticed some discrepancies between the Guide for configuration and

    several items to be selected while installing Sophos AV as a free tool.

    As an example the Guide recommends selecting an "Automatic updating" during installation.

    I could not see nor thus select such an item while running the installation process.

    I only have one question in this respect:

    How can I check that updating of Sophos AV, particularly  the threat data, regularly takes place?

    Getting an answer to this question would help me in understanding how Sophos AV actually operates.

     

    Thank you in advance for answering this question.

     

    Regards to everybody.

     

    Michel Frechede

Reply
  • 0 in reply to DouglasLeeder

    Hi Douglas!

    Many many thanks for your contribution and suggestions.

    I have now uninstalled and then reinstalled my fresh copy of Sophos AV

    to get new credentials for free.

    I am fully confident of Sophos AV efficiency.

    However, I noticed some discrepancies between the Guide for configuration and

    several items to be selected while installing Sophos AV as a free tool.

    As an example the Guide recommends selecting an "Automatic updating" during installation.

    I could not see nor thus select such an item while running the installation process.

    I only have one question in this respect:

    How can I check that updating of Sophos AV, particularly  the threat data, regularly takes place?

    Getting an answer to this question would help me in understanding how Sophos AV actually operates.

     

    Thank you in advance for answering this question.

     

    Regards to everybody.

     

    Michel Frechede

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