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Anti-virus update question

Dawn Julie

I received this response in another sophos forum here "Normally AutoUpdate is configured during install (not sure if you can skip it). Please use sudo /opt/sophos-av/bin/savsetup to display the current configuration when prompted."

When I typed sudo /opt/sophos-av/bin/savsetup  the response I receive is " sudo: /opt/sophos-av/bin/update: command not found "

I am trying to find out if the anti-virus is updating on Sophos.

When I check if Sophos is running I receive this response "Sophos Anti-Virus is active and on-access scanning is running"



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  • 0

    Hello Dawn Julie,

    I receive "sudo: /opt/sophos-av/bin/update: command not found "
    this (instead of the What do you want to do? prompt) is indeed what you get immediately after entering the command? Can't imagine where this should come from.

    sudo /opt/sophos-av/bin/savlog --category=update.updated shows successful updates, update.failed the failed ones.

    Christian

  • 0 in reply to QC

    Christian,,, thank you... below is what is the outcome is with sudo /opt/sophos-av/bin/savlog

     

     

    Tue 12 Dec 2017 09:21:59 AM PST: update.failed    Failed to replicate from all update sources
    Tue 12 Dec 2017 10:22:00 AM PST: update.failed    Failed to replicate from sdds:SOPHOS
    Tue 12 Dec 2017 10:22:00 AM PST: update.failed    Failed to replicate from all update sources
    Tue 12 Dec 2017 11:22:00 AM PST: update.failed    Failed to replicate from sdds:SOPHOS
    Tue 12 Dec 2017 11:22:00 AM PST: update.failed    Failed to replicate from all update sources
    Tue 12 Dec 2017 12:22:01 PM PST: update.failed    Failed to replicate from sdds:SOPHOS
    Tue 12 Dec 2017 12:22:01 PM PST: update.failed    Failed to replicate from all update sources
    Tue 12 Dec 2017 01:22:02 PM PST: update.failed    Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
    Tue 12 Dec 2017 01:22:02 PM PST: update.failed    Failed to replicate from all update sources
    Tue 12 Dec 2017 02:22:00 PM PST: update.failed    Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
    Tue 12 Dec 2017 02:22:00 PM PST: update.failed    Failed to replicate from all update sourcesWed 13 Dec 2017 12:21:59 AM PST: update.failed    Failed to replicate from sdds:SOPHOS
    Wed 13 Dec 2017 12:21:59 AM PST: update.failed    Failed to replicate from all update sources
    Wed 13 Dec 2017 01:21:59 AM PST: update.failed    Failed to replicate from sdds:SOPHOS
    Wed 13 Dec 2017 01:21:59 AM PST: update.failed    Failed to replicate from all update sources
    Wed 13 Dec 2017 02:21:59 AM PST: update.failed    Failed to replicate from sdds:SOPHOS

    etc

    this continues until today's date

     

     

    If I type sudo /opt/sophos-av/bin/savlog --category=update.updated

     

    the reply is 'invalid command'

     

  • 0 in reply to Dawn Julie

    In regard to 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.

     

    I don't know how to do the authentication correctly or how to find my Username and PrimaryUpdatePassword

     

    [:^)]

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