Version 9.4 Now Available

I installed the 9.4 and I'm now getting prompts (not sure exactly when or what triggers these) from Little Snitch to allow SophosConfigD via "macep.feedback.sophos.com" on Port 443.

That's not something I ever encountered with the previous version. Can you please explain what its purpose is. What data from my system is being sent outbound back to Sophos?

Bob, I'd really like to get an answer to this question. I hadn't been allowing ConfigD (via Little Snitch) and when I mounted an external drive, Intercheck was pinning the CPU at close to 100%, and everything was almost frozen. Then when I tried to force quit Intercheck to stop the freezing, I got a kernel panic.

None of this happens if I allow ConfigD, which I was forced into doing to avoid the freezing when an external is mounted.

I still want to know what ConfigD is doing and what, if any, data it's phoning home with.

Also, new problem with the 9.4. Couldn't install an Office 2011 security update. Intercheck was pinning the CPU and wouldn't let go. Had to force quit Intercheck. I am thinking that this 9.4 is more trouble than it's worth.

I've uninstalled the 9.4 and reverted to the 9.2.7 until the bugs get worked out.

I'm also having too many problems with 9.4, and would like to revert back to 9.2.7. Does anyone have, or know where I can download version 9.2.7?

I don't think the ConfigD behavior is related to the panic. Forcefully killing InterCheck could cause a panic (InterCheck uses a kernel driver to do some of its work). Seems bizarre. Can you get a sample of InterCheck (rather than killing it) so we can see what it might be up to.

I'll post a top-level article about the information the product sends to Sophos, including the new changes in 9.4. I completely understand why this is a sensitive issue.

>>Can you get a sample of InterCheck (rather than killing it) so we can see what it might be up to.

Bob, I've decided to stay with the 9.2.7 until the update to 9.4.x becomes unavoidable. Perhaps this issue will be resolved at your end by then. For now, the Intercheck problem is too much of a hassle. When I'm on the 9.4.x again, I can get you a sample of Intercheck from Activity Monitor, if and when I have to do an Office update, or if some other update or who knows what makes Intercheck go nuts--that is, if it causes the same problem,which, hopefully it won't.

No idea why, but I definitely had to allow SophosConfigD to connect, from Little Snitch, if there was an external drive mounted. If not, Intercheck went bananas with the CPU.

 

OK Bob, got the 9.4 yesterday. With the new 9.4, Intercheck is still going nuts, using 100%+ of one of two CPU cores. Can't do anything while this is going on. Had to turn off scanning.  Had two external volumes mounted, with one of them opened, which appeared to cause this. Not sure if it's the only scenario which makes this happen.

EDIT: workaround for now is to exclude those two volumes.

Here's the AM sample for Intercheck while this was going on.

Analysis of sampling InterCheck (pid 188) every 1 millisecond
Process:         InterCheck [188]
Path:            /Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck
Load Address:    0x18000
Identifier:      InterCheck
Version:         ??? (???)
Code Type:       X86 (Native)
Parent Process:  launchd [1]

Date/Time:       2015-09-25 10:06:41.473 -0400
OS Version:      Mac OS X 10.8.5 (12F2560)
Report Version:  7

Call graph:
    2605 Thread_1428   DispatchQueue_1: com.apple.main-thread  (serial)
    + 2605 start  (in InterCheck) + 53  [0x195c5]
    +   2605 main  (in InterCheck) + 1040  [0x1adfb]
    +     2605 CFRunLoopRun  (in CoreFoundation) + 129  [0x99be1ab1]
    +       2605 CFRunLoopRunSpecific  (in CoreFoundation) + 378  [0x99bd201a]
    +         2605 __CFRunLoopRun  (in CoreFoundation) + 1247  [0x99bd295f]
    +           2605 __CFRunLoopServiceMachPort  (in CoreFoundation) + 185  [0x99bccf79]
    +             2605 mach_msg  (in libsystem_kernel.dylib) + 68  [0x9873acac]
    +               2605 mach_msg_trap  (in libsystem_kernel.dylib) + 10  [0x9873b7ce]
    2605 Thread_1541   DispatchQueue_2: com.apple.libdispatch-manager  (serial)
    + 2605 _dispatch_mgr_thread  (in libdispatch.dylib) + 53  [0x98b697a9]
    +   2605 _dispatch_mgr_invoke  (in libdispatch.dylib) + 993  [0x98b69c71]
    +     2605 kevent  (in libsystem_kernel.dylib) + 10  [0x9873e9ae]
    2605 Thread_2416
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2417
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2418
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 2037  [0x29e75]
    +       2605 CISavi3_SweepStream  (in SAVI) + 313  [0x27d899]
    +         2605 CIScanner_SweepStream  (in SAVI) + 212  [0x3855b4]
    +           2605 sweepStreamCommon  (in SAVI) + 618  [0x3873ba]
    +             2605 sweepThing  (in SAVI) + 1876  [0x387bc4]
    +               2605 VEEX4_SweepStreamWithPUA  (in SAVI) + 138  [0x1f3bda]
    +                 2605 VEEX_SweepStream  (in SAVI) + 273  [0x1fd551]
    +                   2605 RecurseInStream  (in SAVI) + 10343  [0x1f8097]
    +                     2605 CLEX_Classify  (in SAVI) + 1035  [0xa6e3b]
    +                       2605 VDLE_CLMETH_Classify  (in SAVI) + 602  [0xbe9aa]
    +                         2605 WalkIdList  (in SAVI) + 2223  [0xbfc6f]
    +                           2605 check_for_rest_of_virus  (in SAVI) + 96  [0xbdca0]
    +                             2605 fopsPushFileLength  (in SAVI) + 42  [0x322eda]
    +                               2605 update_stream_length  (in SAVI) + 95  [0xc24df]
    +                                 2605 HNDL_STREAM_GetLength  (in SAVI) + 71  [0x1a2707]
    +                                   2605 SARC_STREAM_GetLength  (in SAVI) + 217  [0x1cdd19]
    +                                     2605 SARCgetLength  (in SAVI) + 72  [0x152858]
    +                                       2605 SARClseek  (in SAVI) + 296  [0x152678]
    +                                         2368 SARCbzip2Continue  (in SAVI) + 251  [0x12814b]
    +                                         ! 1826 BZ2_bzDecompress  (in SAVI) + 3561  [0x258dd9]
    +                                         ! : 1820 BZ2_decompress  (in SAVI) + 8670,6113,...  [0x25672e,0x255d31,...]
    +                                         ! : 4 BZ2_decompress  (in SAVI) + 5535  [0x255aef]
    +                                         ! : | 4 BZ2_hbCreateDecodeTables  (in SAVI) + 91,80,...  [0x2571db,0x2571d0,...]
    +                                         ! : 2 BZ2_decompress  (in SAVI) + 1599  [0x254b8f]
    +                                         ! :   2 SVMM_bzalloc  (in SAVI) + 81  [0x1284b1]
    +                                         ! :     2 malloc  (in libsystem_c.dylib) + 53  [0x9148cfe7]
    +                                         ! :       2 malloc_zone_malloc  (in libsystem_c.dylib) + 9  [0x9148c569]
    +                                         ! 542 BZ2_bzDecompress  (in SAVI) + 3075,2825,...  [0x258bf3,0x258af9,...]
    +                                         183 SARCbzip2Continue  (in SAVI) + 421  [0x1281f5]
    +                                         ! 181 SARCoutputbytes  (in SAVI) + 671  [0x15305f]
    +                                         ! : 181 HNDL_STREAM_WriteStream  (in SAVI) + 207  [0x1a242f]
    +                                         ! :   179 TEMP_STREAM_WriteStream  (in SAVI) + 1437  [0x1d5add]
    +                                         ! :   | 178 HNDL_STREAM_WriteStream  (in SAVI) + 207  [0x1a242f]
    +                                         ! :   | + 174 HOST_STREAM_WriteStream  (in SAVI) + 411  [0x1a430b]
    +                                         ! :   | + ! 173 VENG_write  (in SAVI) + 53  [0xa2935]
    +                                         ! :   | + ! : 173 __write  (in libsystem_kernel.dylib) + 10  [0x9873f44a]
    +                                         ! :   | + ! 1 DYLD-STUB$$write$UNIX2003  (in SAVI) + 0  [0x5291b2]
    +                                         ! :   | + 3 HOST_STREAM_WriteStream  (in SAVI) + 399,465  [0x1a42ff,0x1a4341]
    +                                         ! :   | + 1 HOST_STREAM_WriteStream  (in SAVI) + 88  [0x1a41c8]
    +                                         ! :   | +   1 ABST_STREAM_Pr_PreWriteStream  (in SAVI) + 19  [0x17e273]
    +                                         ! :   | 1 HNDL_STREAM_WriteStream  (in SAVI) + 253  [0x1a245d]
    +                                         ! :   1 TEMP_STREAM_WriteStream  (in SAVI) + 91  [0x1d559b]
    +                                         ! :   | 1 ABST_STREAM_Pr_PreWriteStream  (in SAVI) + 251  [0x17e35b]
    +                                         ! :   1 TEMP_STREAM_WriteStream  (in SAVI) + 1560  [0x1d5b58]
    +                                         ! 2 SARCoutputbytes  (in SAVI) + 401  [0x152f51]
    +                                         !   1 HNDL_STREAM_TellStream  (in SAVI) + 71  [0x1a2667]
    +                                         !   | 1 ABST_STREAM_IsOpenStream  (in SAVI) + 23  [0x17e157]
    +                                         !   1 HNDL_STREAM_TellStream  (in SAVI) + 0  [0x1a2620]
    +                                         50 SARCbzip2Continue  (in SAVI) + 735  [0x12832f]
    +                                         ! 49 SARCinputBytes  (in SAVI) + 646  [0x152d06]
    +                                         ! : 46 HNDL_STREAM_ReadStream  (in SAVI) + 220  [0x1a22ec]
    +                                         ! : | 46 BUFF_STREAM_ReadStream  (in SAVI) + 271  [0x185f4f]
    +                                         ! : |   46 streamBuffGet  (in SAVI) + 208  [0x1daea0]
    +                                         ! : |     46 HNDL_STREAM_ReadStream  (in SAVI) + 220  [0x1a22ec]
    +                                         ! : |       46 LinkStream_ReadStream  (in SAVI) + 179  [0x27ff63]
    +                                         ! : |         40 CISaviStream2_ReadStream  (in InterCheck) + 135  [0x22ddd]
    +                                         ! : |         + 39 send$UNIX2003  (in libsystem_c.dylib) + 54  [0x914fcbee]
    +                                         ! : |         + ! 39 __sendto  (in libsystem_kernel.dylib) + 10,26,...  [0x9873dce2,0x9873dcf2,...]
    +                                         ! : |         + 1 send$UNIX2003  (in libsystem_c.dylib) + 0  [0x914fcbb8]
    +                                         ! : |         5 CISaviStream2_ReadStream  (in InterCheck) + 197  [0x22e1b]
    +                                         ! : |         + 5 recv$UNIX2003  (in libsystem_c.dylib) + 54  [0x914fcbb3]
    +                                         ! : |         +   5 __recvfrom  (in libsystem_kernel.dylib) + 10,0  [0x9873db3e,0x9873db34]
    +                                         ! : |         1 CISaviStream2_ReadStream  (in InterCheck) + 238  [0x22e44]
    +                                         ! : |           1 memmove$VARIANT$sse3x  (in libsystem_c.dylib) + 811  [0x9145d589]
    +                                         ! : 2 HNDL_STREAM_ReadStream  (in SAVI) + 95  [0x1a226f]
    +                                         ! : | 1 BUFF_STREAM_SeekStream  (in SAVI) + 116  [0x1862b4]
    +                                         ! : | + 1 ABST_STREAM_Pr_PreSeekStream  (in SAVI) + 13  [0x17e37d]
    +                                         ! : | 1 BUFF_STREAM_SeekStream  (in SAVI) + 1  [0x186241]
    +                                         ! : 1 HNDL_STREAM_ReadStream  (in SAVI) + 1  [0x1a2211]
    +                                         ! 1 SARCinputBytes  (in SAVI) + 591  [0x152ccf]
    +                                         !   1 HNDL_STREAM_TellStream  (in SAVI) + 71  [0x1a2667]
    +                                         !     1 ABST_STREAM_IsOpenStream  (in SAVI) + 45  [0x17e16d]
    +                                         3 SARCbzip2Continue  (in SAVI) + 568,738,...  [0x128288,0x128332,...]
    +                                         1 SARCbzip2Continue  (in SAVI) + 504  [0x128248]
    +                                           1 BZ2_bzDecompressEnd  (in SAVI) + 75  [0x258e4b]
    +                                             1 SVMM_bzfree  (in SAVI) + 35  [0x1284f3]
    +                                               1 free  (in libsystem_c.dylib) + 217  [0x9148cd30]
    +                                                 1 free_large  (in libsystem_c.dylib) + 108  [0x914947f4]
    +                                                   1 madvise  (in libsystem_kernel.dylib) + 10  [0x9873eaaa]
    2605 Thread_2419
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2420
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2421
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2422
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2424
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2432
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2433
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 ic_worker_thread  (in InterCheck) + 946  [0x29a32]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2436: com.apple.CFSocket.private
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 __CFSocketManager  (in CoreFoundation) + 1632  [0x99c16650]
    +       2605 __select  (in libsystem_kernel.dylib) + 10  [0x9873dbe6]
    2605 Thread_2446
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2447
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2448
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2449
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2450
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2451
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2452
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2453
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2454
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2455
    + 2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
    +   2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
    +     2605 startThread  (in SAVI) + 167  [0x3df537]
    +       2605 SXLThread  (in SAVI) + 366  [0x3684ae]
    +         2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
    +           2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]
    2605 Thread_2456
      2605 thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
        2605 _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
          2605 startThread  (in SAVI) + 167  [0x3df537]
            2605 SXLThread  (in SAVI) + 366  [0x3684ae]
              2605 SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
                2605 __sem_wait  (in libsystem_kernel.dylib) + 10  [0x9873ef42]

Total number in stack (recursive counted multiple, when >=5):
        22       _pthread_start  (in libsystem_c.dylib) + 344  [0x914725b7]
        22       thread_start  (in libsystem_c.dylib) + 34  [0x9145cdce]
        11       SAVIplatWaitSemaphore  (in SAVI) + 222  [0x3e0d7e]
        11       SXLThread  (in SAVI) + 366  [0x3684ae]
        11       __sem_wait  (in libsystem_kernel.dylib) + 0  [0x9873ef38]
        11       startThread  (in SAVI) + 167  [0x3df537]
        10       __select  (in libsystem_kernel.dylib) + 0  [0x9873dbdc]
        9       ic_worker_thread  (in InterCheck) + 946  [0x29a32]

Sort by top of stack, same collapsed (when >= 5):
        __sem_wait  (in libsystem_kernel.dylib)        28655
        __select  (in libsystem_kernel.dylib)        26050
        kevent  (in libsystem_kernel.dylib)        2605
        mach_msg_trap  (in libsystem_kernel.dylib)        2605
        BZ2_decompress  (in SAVI)        1820
        BZ2_bzDecompress  (in SAVI)        542
        __write  (in libsystem_kernel.dylib)        173
        __sendto  (in libsystem_kernel.dylib)        39
        __recvfrom  (in libsystem_kernel.dylib)        5

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Hello! How did you uninstall 9.4 and go back to 9.2? I have to have Sophos on my Mac to log on to my VPN for my job, and 9.4 does not support Junos, so I have been unable to log on. I desperately need to go back to 9.2 as I have already been out for 2 days trying to solve this issue : ( ! any help would be appreciated. thank you

Hello! How did you uninstall 9.4 and go back to 9.2? I have to have Sophos on my Mac to log on to my VPN for my job, and 9.4 does not support Junos, so I have been unable to log on. I desperately need to go back to 9.2 as I have already been out for 2 days trying to solve this issue : ( ! any help would be appreciated. thank you

Might no longer be possible. I did this before the 9.4 automatically updated. Now I'm on 9.4 and, like you, probably with no way to downgrade--and even if I could find a way to downgrade, as soon as the definitions updated, that would also bring the 9.4 back with them.

If, somehow, you could get back the 9.2.7 (from a backup maybe?), I suppose then you could turn off automatic updating.  But, of course, that would leave you unprotected if there were any new important definitions. XProtect, although with limitations, would probably cover you--that said, Apple has been known to be lackadaisical in getting out XProtect updates quickly--one of the reasons I use Sophos. Just in case Sophos catalogs something sooner than Apple--also by no means  a sure thing.

Maybe someone else as an idea.

In your "Applications" folder you will find the "Remove Sophos Anti-Virus.app," then I used a free app called "EasyFind" to remove a few other Sophos remnants. I was unable to locate Sophos 9.2 on the internet, but did find 9.0.1, which I used temporarly till 9.4 was fixed.