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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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    stevenremote wrote:

    I appreciate your program is free to the individual end user, but would like to feel safer removing your code from my system when I choose to do so.

    Hi Steven,

    I completely agree with you. We have no interest in forcing users to keep our software installed if they no longer want it. On the other hand, its somewhat difficult for us to prevent users from doing harmful things to themselves even when well intentioned. Hope you can appreciate the difficulty of that.

    Your suggestion to post a separate "remove" program or script is a good one, we will likely do this in the future.

    :1012852

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0
    stevenremote wrote:

    I appreciate your program is free to the individual end user, but would like to feel safer removing your code from my system when I choose to do so.

    Hi Steven,

    I completely agree with you. We have no interest in forcing users to keep our software installed if they no longer want it. On the other hand, its somewhat difficult for us to prevent users from doing harmful things to themselves even when well intentioned. Hope you can appreciate the difficulty of that.

    Your suggestion to post a separate "remove" program or script is a good one, we will likely do this in the future.

    :1012852

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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