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Can't install or uninstall

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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  • Bob...

    So...I couldn't do the Desperation Move...install 9.0 & uninstall, as it wouldn't let me install the program as "it already exists" (I believe it said)...so I was told to uninstall the current version then try install again.

    If only I could!

    The code:  As I am new to this, it took me a while to research & find I needed to put quotes around the first line, in order to avoid a -bash: syntax error near unexpected 'newline' message.

    However, once I placed the quotes, it dropped down to a line with simply a > symbol displayed (I took this as a good sign).

    But after the second command line, I received an -bash: !DOCTYPE: event not found message.

    (It seemed you added the text in blue after sending the original message...is this true?)

     At any rate, I Copy & Past'd both & typed both, separate & together, with and without quotes, just to be sure: no go.

    It does seem strange to me that the unload & remove didn't work in Terminal, so I tried again.

    The launchctl list | grep -i sophos command DID result in a com.sophos.uiserver message (not positive it said .plist as well, however).

    I again tried the launchctl remove com.sophos.uiserver command, & it just went to the next line.

    It didn't ask me to verify the remove or not (though I think I read that is what the -i is for in the code, to verify a remove command with a y or yes response).

    Since it didn't kick back an error message of any kind, I was hoping that was it.

    I simply Quit out of Terminal & Re-started.

    Didn't do a thing.

    I just now tried the same launchctl list | grep -i sophos command in Terminal & was given a launchctl remove error: No such process response.

    It DIDN'T, this time, first produce the com.sophos.uiserver message as it had previously done when I tried before.

    This was the same as the other times I have tried both unload & remove.

    I will Re-start & try again.

    So...what do you think?

                                              ~Mark

    :1012574
Reply
  • Bob...

    So...I couldn't do the Desperation Move...install 9.0 & uninstall, as it wouldn't let me install the program as "it already exists" (I believe it said)...so I was told to uninstall the current version then try install again.

    If only I could!

    The code:  As I am new to this, it took me a while to research & find I needed to put quotes around the first line, in order to avoid a -bash: syntax error near unexpected 'newline' message.

    However, once I placed the quotes, it dropped down to a line with simply a > symbol displayed (I took this as a good sign).

    But after the second command line, I received an -bash: !DOCTYPE: event not found message.

    (It seemed you added the text in blue after sending the original message...is this true?)

     At any rate, I Copy & Past'd both & typed both, separate & together, with and without quotes, just to be sure: no go.

    It does seem strange to me that the unload & remove didn't work in Terminal, so I tried again.

    The launchctl list | grep -i sophos command DID result in a com.sophos.uiserver message (not positive it said .plist as well, however).

    I again tried the launchctl remove com.sophos.uiserver command, & it just went to the next line.

    It didn't ask me to verify the remove or not (though I think I read that is what the -i is for in the code, to verify a remove command with a y or yes response).

    Since it didn't kick back an error message of any kind, I was hoping that was it.

    I simply Quit out of Terminal & Re-started.

    Didn't do a thing.

    I just now tried the same launchctl list | grep -i sophos command in Terminal & was given a launchctl remove error: No such process response.

    It DIDN'T, this time, first produce the com.sophos.uiserver message as it had previously done when I tried before.

    This was the same as the other times I have tried both unload & remove.

    I will Re-start & try again.

    So...what do you think?

                                              ~Mark

    :1012574
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