Can't install or uninstall

Hi Mark33,

We don't install anything called "SophosUIServer Problem Reporter.app" - sounds like its just the operating system trying to report something about our software (which is called SophosUIServer.app and typically lives in /Library/Sophos Anti-Virus/).

I'm quite surprised the "launchctl remove" option didn't work, but at least we've identified where the problem is. The path you mentioned in your previous email re: /Library/Application Support/CrashReporter is not related to launchd, unfortuantely. Otherwise it would be as easy as deleting that file.

Desperation recommendation: install the product again and re-run the remove program (it should be able to remove the entries from launchd once they are installed). I would recommend running the version 9 installer & remover, its smarter than the v8 one.

One way you might try to avoid doing that is to create an entry for launchctl to be able to manipulate. You would need to create a file named /Library/LaunchAgents/com.sophos.uiserver.plist then ask launchctl to unload it. The contents of that file should look like this:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.sophos.uiserver</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>

This is what launchd thinks already exists, so creating it won't be harmful. Once you've got the file created, try running the "launchctl unload" command. Once that command succeeds, remove the file.

Let me know how it goes.

Hi Mark33,

We don't install anything called "SophosUIServer Problem Reporter.app" - sounds like its just the operating system trying to report something about our software (which is called SophosUIServer.app and typically lives in /Library/Sophos Anti-Virus/).

I'm quite surprised the "launchctl remove" option didn't work, but at least we've identified where the problem is. The path you mentioned in your previous email re: /Library/Application Support/CrashReporter is not related to launchd, unfortuantely. Otherwise it would be as easy as deleting that file.

Desperation recommendation: install the product again and re-run the remove program (it should be able to remove the entries from launchd once they are installed). I would recommend running the version 9 installer & remover, its smarter than the v8 one.

One way you might try to avoid doing that is to create an entry for launchctl to be able to manipulate. You would need to create a file named /Library/LaunchAgents/com.sophos.uiserver.plist then ask launchctl to unload it. The contents of that file should look like this:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.sophos.uiserver</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>

This is what launchd thinks already exists, so creating it won't be harmful. Once you've got the file created, try running the "launchctl unload" command. Once that command succeeds, remove the file.

Let me know how it goes.