Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 17 replies
  • Subscribers 6 subscribers
  • Views 66591 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


This thread was automatically locked due to age.
Parents
  • 0

    Bob...

    I think I might be trying to find a SophosUIServer Problem Reporter.app ???

    I can't find it anywhere, but in trying to restart my computer, it said this app should first be closed.

    I have no idea.

    The Path identified in the Problem Details and System Configuration of the pop-up is: /Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer

    Of course I can't find that.

    Remember, the Sophos Anti-Virus option within Finder was no longer there once this pop-up occurred, only the Uninstall, which I did.

    I'm at a loss here.

                                        ~Mark33

    :1012544
Reply
  • 0

    Bob...

    I think I might be trying to find a SophosUIServer Problem Reporter.app ???

    I can't find it anywhere, but in trying to restart my computer, it said this app should first be closed.

    I have no idea.

    The Path identified in the Problem Details and System Configuration of the pop-up is: /Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer

    Of course I can't find that.

    Remember, the Sophos Anti-Virus option within Finder was no longer there once this pop-up occurred, only the Uninstall, which I did.

    I'm at a loss here.

                                        ~Mark33

    :1012544
Children
No Data
Unfiltered HTML