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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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    Bob...

    Well, I tried all that you suggested.

    launchctl list | grep -i sophos  DID originally bring the result of "com.sophos.uiserver"

    Neither approach to unload or remove via launchctl was successful.

    I also tried launchctl remove (also tried unload) /Library/Application Support/CrashReporter/SophosUISer...BOE157.plist (this is where a SophosUIServer .plist actually IS located; & yes, I actually dragged the .plist that is listed via Finder into Terminal, so the whole of the code was listed when attempting to remove/unload).

    I contacted Apple Support again, to no avail.

    They say it is the software, not the operating system, & that you, as Sophos head designer, can & must find a way of getting your product off my computer.

    I know you are trying, & please don't give up.

    I've given you all the Sophos related information I can find in my Library.

    Operating in Safe Mode is the only way to keep this thing from popping up...but that's a total drag, as the computer is slow, it won't play video in full-screen, etc.

    That can't be the answer.

    I just can't seem to get this thing out of my computer!

    I tried multiple combinations of launchctl commands in an attempt to route this out.

    What next, do you think?

    :1012542
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  • 0

    Bob...

    Well, I tried all that you suggested.

    launchctl list | grep -i sophos  DID originally bring the result of "com.sophos.uiserver"

    Neither approach to unload or remove via launchctl was successful.

    I also tried launchctl remove (also tried unload) /Library/Application Support/CrashReporter/SophosUISer...BOE157.plist (this is where a SophosUIServer .plist actually IS located; & yes, I actually dragged the .plist that is listed via Finder into Terminal, so the whole of the code was listed when attempting to remove/unload).

    I contacted Apple Support again, to no avail.

    They say it is the software, not the operating system, & that you, as Sophos head designer, can & must find a way of getting your product off my computer.

    I know you are trying, & please don't give up.

    I've given you all the Sophos related information I can find in my Library.

    Operating in Safe Mode is the only way to keep this thing from popping up...but that's a total drag, as the computer is slow, it won't play video in full-screen, etc.

    That can't be the answer.

    I just can't seem to get this thing out of my computer!

    I tried multiple combinations of launchctl commands in an attempt to route this out.

    What next, do you think?

    :1012542
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