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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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  • 0

    Hi Mark33,

    The crash logs are appearing because the system is attempting to start the SophosUIServer and its either not present or been partially removed. The system attempts to restart background software every ~10 seconds or so.

    If you didn't find files in /Library/LaunchAgents or as Login Items, its possible that launchd still has a copy in its "memory" - unfortunately Apple does not document where launchd keeps its configuration on disk for later versions of the system (see their man page for confirmation). If launchd still has it, you might get it to clear on reboot, but possibly it will require a bit more work.

    You can poke at launchd via the Terminal with the launchctl command. Try this in Terminal:

        launchctl list | grep -i sophos

    You might get a blank result (meaning there is no such entry matching "sophos") or you might get something like "com.sophos.uiserver".

     

    You can try to remove an entry from launchd using launchctl using these commands in Terminal:

     

        launchctl unload /Library/LaunchAgents/com.sophos.uiserver.plist

        launchctl remove com.sophos.uiserver

     

    Chances are good that one of these will fail e.g. spit back an error message of some sort. Might be that both of them will fail, but that would be surprising because your description suggests launchd still has it.

     

    Hope that helps.

    :1012530

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi Mark33,

    The crash logs are appearing because the system is attempting to start the SophosUIServer and its either not present or been partially removed. The system attempts to restart background software every ~10 seconds or so.

    If you didn't find files in /Library/LaunchAgents or as Login Items, its possible that launchd still has a copy in its "memory" - unfortunately Apple does not document where launchd keeps its configuration on disk for later versions of the system (see their man page for confirmation). If launchd still has it, you might get it to clear on reboot, but possibly it will require a bit more work.

    You can poke at launchd via the Terminal with the launchctl command. Try this in Terminal:

        launchctl list | grep -i sophos

    You might get a blank result (meaning there is no such entry matching "sophos") or you might get something like "com.sophos.uiserver".

     

    You can try to remove an entry from launchd using launchctl using these commands in Terminal:

     

        launchctl unload /Library/LaunchAgents/com.sophos.uiserver.plist

        launchctl remove com.sophos.uiserver

     

    Chances are good that one of these will fail e.g. spit back an error message of some sort. Might be that both of them will fail, but that would be surprising because your description suggests launchd still has it.

     

    Hope that helps.

    :1012530

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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