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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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    Thanks so much for responding!  I had already tried the things you suggested, when working with the Apple Support person.  We erased several Sophos files from different locations.  But I double-checked what you said, just to be certain: nothing.  I then decided to look in EVERY Folder & every Folder within every Folder.  FINDINGS:  In Logs, I did find an Anti-Soph Folder & Trashed it.  Also in Logs<DiagnosticReports are multiple SophosUISer...-iMac.crash messages (as you might expect), but Trashing them is futile as more & more just re-appear.  In Logs<DeviceLink there is this: MDCrashReportTool.00.log, which I did not Trash, though I remember the Apple Support person saying sometimes software designers list items as something other than the name of the software, & I believe she said "It might be something labelled..." & I believe she said either MO or MD?  I then found Containers<com.symantec.iAntivirus<Data<AntiVirus, but that led to nothing & seems all Mac related, no?  I didn't erase any of that.  There is also Application Support<CrashReporter<SophosUISer...BOE157.plist, but I keeps re-appearing before being able to securely Trash it.  THAT'S IT.  I shut down, unplugged, waited a few minutes, re-booted, & it is still the same. ANYTHING?  Thanks so,so much for the help, really.

    :1012528
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  • 0

    Thanks so much for responding!  I had already tried the things you suggested, when working with the Apple Support person.  We erased several Sophos files from different locations.  But I double-checked what you said, just to be certain: nothing.  I then decided to look in EVERY Folder & every Folder within every Folder.  FINDINGS:  In Logs, I did find an Anti-Soph Folder & Trashed it.  Also in Logs<DiagnosticReports are multiple SophosUISer...-iMac.crash messages (as you might expect), but Trashing them is futile as more & more just re-appear.  In Logs<DeviceLink there is this: MDCrashReportTool.00.log, which I did not Trash, though I remember the Apple Support person saying sometimes software designers list items as something other than the name of the software, & I believe she said "It might be something labelled..." & I believe she said either MO or MD?  I then found Containers<com.symantec.iAntivirus<Data<AntiVirus, but that led to nothing & seems all Mac related, no?  I didn't erase any of that.  There is also Application Support<CrashReporter<SophosUISer...BOE157.plist, but I keeps re-appearing before being able to securely Trash it.  THAT'S IT.  I shut down, unplugged, waited a few minutes, re-booted, & it is still the same. ANYTHING?  Thanks so,so much for the help, really.

    :1012528
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