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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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    Hi Mark33,

    The SophosUIServer is started on login. Sounds like there is still code trying to start it. You should check your Login Items (System Preferences > Users & Groups > Login Items tab). Remove anything saying Sophos.

    Next check your system LaunchAgents directory. Check the directory /Library/LaunchAgents and remove anything containing "sophos". You'll need to be the computer administrator to do it.

    Hope that helps.

    :1012526

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi Mark33,

    The SophosUIServer is started on login. Sounds like there is still code trying to start it. You should check your Login Items (System Preferences > Users & Groups > Login Items tab). Remove anything saying Sophos.

    Next check your system LaunchAgents directory. Check the directory /Library/LaunchAgents and remove anything containing "sophos". You'll need to be the computer administrator to do it.

    Hope that helps.

    :1012526

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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