Hi everyone,
I'm having a real problem with one of my Windows 10 PC's.... I'm using Sophos antivirus on 4 home PC's but a few days ago one of them said 'you are not protected' and the 'automatic virus protection' was off and couldn't be switched back on so I uninstalled the software to re-install it but it just wont re-install, forever throwing up the same error each time. I have followed the advice in this forum where other people had similar problems, removed the registry keys as suggested but still have the error. Please help!
Here is a copy of the log when the installation fails.
21/11/2016,10:54:41 AM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
21/11/2016,10:54:41 AM,Information,Setup version 3.1.4.3,
21/11/2016,10:54:41 AM,Information,Command line: c:\users\dan\appdata\local\temp\sophos_bootstrap_20161121025425\setup.exe -server dzr-mcs-amzn-us-east-1-h0m3.upe.p.hmr.sophos.com -token ***************** -producttype 1,
21/11/2016,10:54:41 AM,Information,Process security set successfully,
21/11/2016,10:54:41 AM,Information,Setup program was run from C:\Users\Dan\AppData\Local\Temp\sophos_bootstrap_20161121025425,
21/11/2016,10:54:41 AM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
21/11/2016,10:54:41 AM,ERROR,There was an unexpected problem with the installation of Sophos Home. Details: Unexpected product state 2 for product with code {D929B3B5-56C6-46CC-B3A3-A1A784CBB8E4},
21/11/2016,10:54:42 AM,Information,------------------ Installation program finishing with code 114 ------------------,
Thanks in advance,
Paul.
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