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The installation failed

jtash

I have tried several times to install the Sophos Anti-Virus Home Edition for Mac, and I keep receiving the following notification: "The installation failed. The software was not installed successfully. Remove the software and re-install."

I removed the software, re-installed, and received the same result. I see this has been an issue in the past, but I could not discern how to fix this issue from the other threads (some of the conversations were years old, so that might also be why I could not find a solution). I have repaired disk permissions, uninstalled a previous version I had installed on my laptop, yet I am still receiving this notification.

Any advice? Thanks in advance!

:1020811


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  • 0

    I know this thread is 2 years ago, and you might not need this reply anymore, but for people who struggled to find an answer to this same issue like me, and maybe tech dumb like me, can find an easy solution to this. I have this same issue and this is what helped me:

    "I found a easy way to get the installer to work. Right click "Sophos Installer.app" click on Show Package Contents go to the "MacOS" folder run the installer in that folder.

    Work around for now."

     

    That's how i managed to install Sophos after almost 1 hour struggling and almost giving up! Here's a screenshot to the hero reply:

  • 0 in reply to Van Nguyen Le

    As indicated by AndrewGreening, sometimes installing through the GUI from "Sophos Installer.app" also fails and as a result, this work around worked for me. 

    Right Click on Sophos Installer (Show Package Contents) ---> Contents Folder --> MacOS Folder and right click on the installer file to open with terminal. Works like a charm so far when I have encountered error through the GUI. 

  • 0 in reply to Eagle Eyes

    Hello. I have just purchased this software and am having the exact same issue. I have performed all the suggestions outlined in the responses, even the last one that involves this workaround and opening with the terminal. All have failed. Does anyone have any other suggestions? From what it looks like this has been an ongoing issue for some time and I find it hard to believe that this has not been dealt with by Sophos. 

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  • 0 in reply to Eagle Eyes

    Hello. I have just purchased this software and am having the exact same issue. I have performed all the suggestions outlined in the responses, even the last one that involves this workaround and opening with the terminal. All have failed. Does anyone have any other suggestions? From what it looks like this has been an ongoing issue for some time and I find it hard to believe that this has not been dealt with by Sophos. 

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