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The installation failed

I have tried several times to install the Sophos Anti-Virus Home Edition for Mac, and I keep receiving the following notification: "The installation failed. The software was not installed successfully. Remove the software and re-install."

I removed the software, re-installed, and received the same result. I see this has been an issue in the past, but I could not discern how to fix this issue from the other threads (some of the conversations were years old, so that might also be why I could not find a solution). I have repaired disk permissions, uninstalled a previous version I had installed on my laptop, yet I am still receiving this notification.

Any advice? Thanks in advance!

:1020811


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  • Hi serranonymous,

    It seems that I had version 4.97.0 installed from around 2011. I did not have the Sophos Uninstaller App, so I just deleted it from my applications folder. Is that equally effective, or should I have used an uninstaller? I tried using the uninstallers from the page you linked to, but when using those, I receive the notification that "Sophos Anit-Virus is not intalled."

    I also went into my Terminal using [ls /var/db/receipts/com.sophos.*] to remove SAV manually, but none of the options you listed are present; only the following:

    /var/db/receipts/com.sophos.cmplugin.8.0.1.installer.bom
    /var/db/receipts/com.sophos.cmplugin.8.0.1.installer.plist
    /var/db/receipts/com.sophos.sau.cli.8.0.1.installer.bom
    /var/db/receipts/com.sophos.sau.cli.8.0.1.installer.plist
    /var/db/receipts/com.sophos.sau.srv.8.0.25.installer.bom
    /var/db/receipts/com.sophos.sau.srv.8.0.25.installer.plist
    /var/db/receipts/com.sophos.sav.cli.4.97.0.installer.bom
    /var/db/receipts/com.sophos.sav.cli.4.97.0.installer.plist
    /var/db/receipts/com.sophos.sav.data.8.0.installer.bom
    /var/db/receipts/com.sophos.sav.data.8.0.installer.plist
    /var/db/receipts/com.sophos.sav.gui.8.0.25.installer.bom
    /var/db/receipts/com.sophos.sav.gui.8.0.25.installer.plist
    /var/db/receipts/com.sophos.sav.ic.8.0.14.installer.bom
    /var/db/receipts/com.sophos.sav.ic.8.0.14.installer.plist
    /var/db/receipts/com.sophos.sav.removal.8.0.1.installer.bom
    /var/db/receipts/com.sophos.sav.removal.8.0.1.installer.plist
    /var/db/receipts/com.sophos.sav.savi.4.97.0.installer.bom
    /var/db/receipts/com.sophos.sav.savi.4.97.0.installer.plist
    /var/db/receipts/com.sophos.sav.srv.8.0.8.1.installer.bom
    /var/db/receipts/com.sophos.sav.srv.8.0.8.1.installer.plist
    /var/db/receipts/com.sophos.sav.sumscankit.8.0.8.1.installer.bom
    /var/db/receipts/com.sophos.sav.sumscankit.8.0.8.1.installer.plist
    /var/db/receipts/com.sophos.security.7.2.0.installer.bom
    /var/db/receipts/com.sophos.security.7.2.0.installer.plist
    /var/db/receipts/com.sophos.ui.8.0.25.installer.bom
    /var/db/receipts/com.sophos.ui.8.0.25.installer.plist

    Thank you for your continued help. I can't seem to find the issue.

    J

    :1020881
Reply
  • Hi serranonymous,

    It seems that I had version 4.97.0 installed from around 2011. I did not have the Sophos Uninstaller App, so I just deleted it from my applications folder. Is that equally effective, or should I have used an uninstaller? I tried using the uninstallers from the page you linked to, but when using those, I receive the notification that "Sophos Anit-Virus is not intalled."

    I also went into my Terminal using [ls /var/db/receipts/com.sophos.*] to remove SAV manually, but none of the options you listed are present; only the following:

    /var/db/receipts/com.sophos.cmplugin.8.0.1.installer.bom
    /var/db/receipts/com.sophos.cmplugin.8.0.1.installer.plist
    /var/db/receipts/com.sophos.sau.cli.8.0.1.installer.bom
    /var/db/receipts/com.sophos.sau.cli.8.0.1.installer.plist
    /var/db/receipts/com.sophos.sau.srv.8.0.25.installer.bom
    /var/db/receipts/com.sophos.sau.srv.8.0.25.installer.plist
    /var/db/receipts/com.sophos.sav.cli.4.97.0.installer.bom
    /var/db/receipts/com.sophos.sav.cli.4.97.0.installer.plist
    /var/db/receipts/com.sophos.sav.data.8.0.installer.bom
    /var/db/receipts/com.sophos.sav.data.8.0.installer.plist
    /var/db/receipts/com.sophos.sav.gui.8.0.25.installer.bom
    /var/db/receipts/com.sophos.sav.gui.8.0.25.installer.plist
    /var/db/receipts/com.sophos.sav.ic.8.0.14.installer.bom
    /var/db/receipts/com.sophos.sav.ic.8.0.14.installer.plist
    /var/db/receipts/com.sophos.sav.removal.8.0.1.installer.bom
    /var/db/receipts/com.sophos.sav.removal.8.0.1.installer.plist
    /var/db/receipts/com.sophos.sav.savi.4.97.0.installer.bom
    /var/db/receipts/com.sophos.sav.savi.4.97.0.installer.plist
    /var/db/receipts/com.sophos.sav.srv.8.0.8.1.installer.bom
    /var/db/receipts/com.sophos.sav.srv.8.0.8.1.installer.plist
    /var/db/receipts/com.sophos.sav.sumscankit.8.0.8.1.installer.bom
    /var/db/receipts/com.sophos.sav.sumscankit.8.0.8.1.installer.plist
    /var/db/receipts/com.sophos.security.7.2.0.installer.bom
    /var/db/receipts/com.sophos.security.7.2.0.installer.plist
    /var/db/receipts/com.sophos.ui.8.0.25.installer.bom
    /var/db/receipts/com.sophos.ui.8.0.25.installer.plist

    Thank you for your continued help. I can't seem to find the issue.

    J

    :1020881
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