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The installation failed

jtash

I have tried several times to install the Sophos Anti-Virus Home Edition for Mac, and I keep receiving the following notification: "The installation failed. The software was not installed successfully. Remove the software and re-install."

I removed the software, re-installed, and received the same result. I see this has been an issue in the past, but I could not discern how to fix this issue from the other threads (some of the conversations were years old, so that might also be why I could not find a solution). I have repaired disk permissions, uninstalled a previous version I had installed on my laptop, yet I am still receiving this notification.

Any advice? Thanks in advance!

:1020811


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    Hi Team,

    I have tried several times to install the Sophos Anti-Virus Home Edition for Mac, and I keep receiving the following notification: "The installation failed. The software was not installed successfully. Remove the software and re-install."

    I removed the software, re-installed, and received the same result. I see this has been an issue in the past, but I could not discern how to fix this issue from the other threads (some of the conversations were years old, so that might also be why I could not find a solution). I have repaired disk permissions, uninstalled a previous version I had installed on my laptop, yet I am still receiving this notification.

    Install Log

     

    5/8/15 8:12:33 AM InstallationDeployer[961] *** __NSAutoreleaseNoPool(): Object 0x1001122e0 of class NSCFString autoreleased with no pool in place - just leaking

    5/8/15 8:12:33 AM InstallationDeployer[961] *** __NSAutoreleaseNoPool(): Object 0x1001160d0 of class NSPathStore2 autoreleased with no pool in place - just leaking
    5/8/15 8:12:43 AM authexec[966] executing /Users/johntastepe/Downloads/savosx_he_r (1)/Sophos Anti-Virus Home Edition.app/Contents/MacOS/tools/InstallationDeployer
    5/8/15 8:12:44 AM Sophos Installer[966] [SMEInstallController.m:209] Installing he version 9.2.2
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEInstallController.m:667] Upgrading the "he" product
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
    5/8/15 8:12:46 AM Sophos Installer[969] [SMEInstallController.m:221] Starting receipt service for he version 9.2.2
    5/8/15 8:12:47 AM Sophos Installer[969] [SMEReceiptServiceStrategy.m:194] Fix plan is empty. Nothing to fix
    5/8/15 8:12:47 AM Sophos Installer[966] [SMEBuildInstallPlanStrategy.m:189] Install plan:
    components: [data]
    daemons: []
    managed daemons: [com.sophos.intercheck, com.sophos.scan]
    agents: []
    5/8/15 8:12:47 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
    5/8/15 8:12:49 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEProcessStopStrategy.m:190] Service Manager failed while stopping managed daemons (
    "com.sophos.intercheck",
    "com.sophos.scan"
    ).
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.stopProcesses" success: YES
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.removeFiles" success: YES
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEReceiptServiceStrategy.m:254] "receiptService.removeComponents" success: YES
    5/8/15 8:12:49 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEProcessStartStrategy.m:273] Service Manager failed while evaluating managed daemons [com.sophos.intercheck, com.sophos.scan].
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: NO
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: NO
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEInstallController.m:562] "installer" success: NO
    5/8/15 8:12:50 AM Sophos Installer[969] [SMEInstallController.m:562] "receiptService" success: YES
    5/8/15 8:12:50 AM [0x0-0x7c07c].com.sophos.macendpoint.InstallationDeployer[961] The installation was successful.
    5/8/15 8:12:51 AM Sophos Installer[966] [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

    Any advice? Thanks in advance!

    J

    :1020858
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  • 0

    Hi Team,

    I have tried several times to install the Sophos Anti-Virus Home Edition for Mac, and I keep receiving the following notification: "The installation failed. The software was not installed successfully. Remove the software and re-install."

    I removed the software, re-installed, and received the same result. I see this has been an issue in the past, but I could not discern how to fix this issue from the other threads (some of the conversations were years old, so that might also be why I could not find a solution). I have repaired disk permissions, uninstalled a previous version I had installed on my laptop, yet I am still receiving this notification.

    Install Log

     

    5/8/15 8:12:33 AM InstallationDeployer[961] *** __NSAutoreleaseNoPool(): Object 0x1001122e0 of class NSCFString autoreleased with no pool in place - just leaking

    5/8/15 8:12:33 AM InstallationDeployer[961] *** __NSAutoreleaseNoPool(): Object 0x1001160d0 of class NSPathStore2 autoreleased with no pool in place - just leaking
    5/8/15 8:12:43 AM authexec[966] executing /Users/johntastepe/Downloads/savosx_he_r (1)/Sophos Anti-Virus Home Edition.app/Contents/MacOS/tools/InstallationDeployer
    5/8/15 8:12:44 AM Sophos Installer[966] [SMEInstallController.m:209] Installing he version 9.2.2
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEInstallController.m:667] Upgrading the "he" product
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES
    5/8/15 8:12:45 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES
    5/8/15 8:12:46 AM Sophos Installer[969] [SMEInstallController.m:221] Starting receipt service for he version 9.2.2
    5/8/15 8:12:47 AM Sophos Installer[969] [SMEReceiptServiceStrategy.m:194] Fix plan is empty. Nothing to fix
    5/8/15 8:12:47 AM Sophos Installer[966] [SMEBuildInstallPlanStrategy.m:189] Install plan:
    components: [data]
    daemons: []
    managed daemons: [com.sophos.intercheck, com.sophos.scan]
    agents: []
    5/8/15 8:12:47 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES
    5/8/15 8:12:49 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEProcessStopStrategy.m:190] Service Manager failed while stopping managed daemons (
    "com.sophos.intercheck",
    "com.sophos.scan"
    ).
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.stopProcesses" success: YES
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.removeFiles" success: YES
    5/8/15 8:12:49 AM Sophos Installer[969] [SMEReceiptServiceStrategy.m:254] "receiptService.removeComponents" success: YES
    5/8/15 8:12:49 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEProcessStartStrategy.m:273] Service Manager failed while evaluating managed daemons [com.sophos.intercheck, com.sophos.scan].
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: NO
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: NO
    5/8/15 8:12:50 AM Sophos Installer[966] [SMEInstallController.m:562] "installer" success: NO
    5/8/15 8:12:50 AM Sophos Installer[969] [SMEInstallController.m:562] "receiptService" success: YES
    5/8/15 8:12:50 AM [0x0-0x7c07c].com.sophos.macendpoint.InstallationDeployer[961] The installation was successful.
    5/8/15 8:12:51 AM Sophos Installer[966] [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

    Any advice? Thanks in advance!

    J

    :1020858
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