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The installation failed

jtash

I have tried several times to install the Sophos Anti-Virus Home Edition for Mac, and I keep receiving the following notification: "The installation failed. The software was not installed successfully. Remove the software and re-install."

I removed the software, re-installed, and received the same result. I see this has been an issue in the past, but I could not discern how to fix this issue from the other threads (some of the conversations were years old, so that might also be why I could not find a solution). I have repaired disk permissions, uninstalled a previous version I had installed on my laptop, yet I am still receiving this notification.

Any advice? Thanks in advance!

:1020811


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    Hi Jtash,

    Have you tried checking the install log to see if it gives any clues as to what might be failing? 

     

    To check that, you can try the following:

     

    1. Hold down command-spacebar (spotlight search)
    2. Type console and hit return
    1. On the left, navigate to Files > /private/var/log > install.log

     

    if you find the log too cluttered, you can always click the "clear display" button at the top, and then run the install again. Let us know what you find!

    :1020813
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  • 0

    Hi Jtash,

    Have you tried checking the install log to see if it gives any clues as to what might be failing? 

     

    To check that, you can try the following:

     

    1. Hold down command-spacebar (spotlight search)
    2. Type console and hit return
    1. On the left, navigate to Files > /private/var/log > install.log

     

    if you find the log too cluttered, you can always click the "clear display" button at the top, and then run the install again. Let us know what you find!

    :1020813
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