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Could not contact primary server - in Japan

I keep getting the error message could not contact primary server. Have just relocated to Japan. How can I solve this problem please. Am running Yosemite 10. 10. 3.

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0 westhoffl over 9 years ago

Hi, I'm having the same problem. Here's what came up in the terminal window.
Last login: Fri May 8 21:30:26 on console
iMac:~ Laura$ ping -c 1 dci.sophosupd.com
PING sophos.vo.llnwd.net (208.111.168.7): 56 data bytes
64 bytes from 208.111.168.7: icmp_seq=0 ttl=55 time=301.733 ms

--- sophos.vo.llnwd.net ping statistics ---
1 packets transmitted, 1 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 301.733/301.733/301.733/0.000 ms
iMac:~ Laura$

I also just went through a scan, had 2 malware threats that I think we were able to remove. But still cannot connect to Sophos Primary server.

Thanks for any help!
Laura
:1020832
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0 westhoffl over 9 years ago

Hi, I'm having the same problem. Here's what came up in the terminal window.
Last login: Fri May 8 21:30:26 on console
iMac:~ Laura$ ping -c 1 dci.sophosupd.com
PING sophos.vo.llnwd.net (208.111.168.7): 56 data bytes
64 bytes from 208.111.168.7: icmp_seq=0 ttl=55 time=301.733 ms

--- sophos.vo.llnwd.net ping statistics ---
1 packets transmitted, 1 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 301.733/301.733/301.733/0.000 ms
iMac:~ Laura$

I also just went through a scan, had 2 malware threats that I think we were able to remove. But still cannot connect to Sophos Primary server.

Thanks for any help!
Laura
:1020832
Cancel
Vote Up 0 Vote Down

Cancel

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