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Could not contact primary server - in Japan

Debbie1

I keep getting the error message could not contact primary server. Have just relocated to Japan. How can I solve this problem please. Am running Yosemite 10. 10. 3. 

:1020810


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    Hi debbie,

    Sorry, I should have been more clear. To open up terminal, do this:

     

    1. Hold down command-spacebar (spotlight search)
    2. Type 'terminal' and hit return

     

    This will bring up what is called a terminal. This is essentially a window that lets you input commands directly to the computer. These commands just run a quick network test that will help me figure out why your updates aren't working. The command I'd like you to run is below; all you need to do is copy the text from here, paste it into the terminal window, and hit enter. Once the command is done, copy the results into your reply. It should look something like this:

     

    starbuck:~ serra$ ping -c 1 dci.sophosupd.com
PING sophos.vo.llnwd.net (87.248.210.254): 56 data bytes
64 bytes from 87.248.210.254: icmp_seq=0 ttl=50 time=155.504 ms

--- sophos.vo.llnwd.net ping statistics ---
1 packets transmitted, 1 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 155.504/155.504/155.504/0.000 ms

     

    And just for reference, you can just run this one command: ping -c 1 dci.sophosupd.com

     

    Hopefully that makes more sense, let me know if you have any questions!

     

     

    :1020817
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  • 0

    Hi debbie,

    Sorry, I should have been more clear. To open up terminal, do this:

     

    1. Hold down command-spacebar (spotlight search)
    2. Type 'terminal' and hit return

     

    This will bring up what is called a terminal. This is essentially a window that lets you input commands directly to the computer. These commands just run a quick network test that will help me figure out why your updates aren't working. The command I'd like you to run is below; all you need to do is copy the text from here, paste it into the terminal window, and hit enter. Once the command is done, copy the results into your reply. It should look something like this:

     

    starbuck:~ serra$ ping -c 1 dci.sophosupd.com
PING sophos.vo.llnwd.net (87.248.210.254): 56 data bytes
64 bytes from 87.248.210.254: icmp_seq=0 ttl=50 time=155.504 ms

--- sophos.vo.llnwd.net ping statistics ---
1 packets transmitted, 1 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 155.504/155.504/155.504/0.000 ms

     

    And just for reference, you can just run this one command: ping -c 1 dci.sophosupd.com

     

    Hopefully that makes more sense, let me know if you have any questions!

     

     

    :1020817
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