Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 6 subscribers
  • Views 4874 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Uninstall fails SAV Home Edition v 9.0.8 for Mac

ff95

First, I have read and followed all the related posts more than once ( Remove (uninstall) Sophos Anti-Virus for Mac Home Edition (the free version), Articles:120838, 121206, 14179).  I have run the removal program which was installed alongside SAV. It failed to uninstall. I have downloaded and run the tool from article 121206. FAIL. SAV tells me that it has been uninstalled but it has not. None of the solutions have worked and the program remains in App folder. 

install log:

Apr 8 15:46:10 Willys-MacBook-Pro-2 Sophos Installer[880]: Upgrade plan is: (data, servicemgr, webd-kext-syslib, generics, version-he, sdu, oas, sau-he, ssvr, ssl, webd, idedir, savi, gui-he, scand, oas-kext-syslib, oas-kext-lib, webd-kext-lib, sau-config-he, sxld, remover, scankit, confd, vdl, sau, uis, gui-remove-he)
Apr 8 15:46:11 Willys-MacBook-Pro-2 Sophos Installer[886]: [SMEReceiptServiceStrategy.m:194] Fix plan is empty. Nothing to fix
Apr 8 15:46:11 Willys-MacBook-Pro-2 Sophos Installer[880]: "installer.localPayload.buildPlan" success: YES
Apr 8 15:46:32 Willys-MacBook-Pro-2 Sophos Installer[886]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.stopProcesses" success: YES
Apr 8 15:46:34 Willys-MacBook-Pro-2 Sophos Installer[886]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.removeFiles" success: YES
Apr 8 15:46:34 Willys-MacBook-Pro-2 Sophos Installer[886]: [SMEReceiptServiceStrategy.m:254] "receiptService.removeComponents" success: YES
Apr 8 15:46:34 Willys-MacBook-Pro-2 Sophos Installer[880]: "installer.localPayload.remoteRemove" success: YES
Apr 8 15:47:24 Willys-MacBook-Pro-2 Sophos Installer[880]: "installer.localPayload.installComponents" success: YES
Apr 8 15:48:01 Willys-MacBook-Pro-2 Sophos Installer[880]: "installer.localPayload.launchServices" success: YES
Apr 8 15:48:17 Willys-MacBook-Pro-2 Sophos Installer[880]: "installer.writeReceipt" success: YES
Apr 8 15:48:17 Willys-MacBook-Pro-2 Sophos Installer[880]: "installer" success: YES
Apr 8 15:48:17 Willys-MacBook-Pro-2 Sophos Installer[886]: [SMEInstallController.m:563] "receiptService" success: YES
Apr 8 15:48:20 Willys-MacBook-Pro-2 Sophos Installer[880]: Installation complete
Apr 8 15:48:37 Willys-MacBook-Pro-2 Sophos Installer[961]: Removing he
Apr 8 15:48:37 Willys-MacBook-Pro-2 Sophos Installer[961]: "remover.buildRemovePlan" success: YES
Apr 8 15:48:38 Willys-MacBook-Pro-2 Sophos Installer[961]: "remover.stopProcesses" success: YES
Apr 8 15:48:40 Willys-MacBook-Pro-2 Sophos Installer[961]: "remover.removeFiles" success: YES
Apr 8 15:48:40 Willys-MacBook-Pro-2 Sophos Installer[961]: "remover.cleanup.stopProcesses" success: YES
Apr 8 15:54:20 Willys-MacBook-Pro-2 Sophos Installer[961]: "remover.cleanup.removeComponents" success: YES
Apr 8 15:54:20 Willys-MacBook-Pro-2 Sophos Installer[961]: "remover.removeReceipt" success: YES
Apr 8 15:54:20 Willys-MacBook-Pro-2 Sophos Installer[961]: "remover" success: YES
Apr 8 16:51:40 Willys-MacBook-Pro-2 Sophos Installer[1096]: Installing he
Apr 8 16:51:40 Willys-MacBook-Pro-2 Sophos Installer[1096]: Fresh install of the "he" product.
Apr 8 16:51:40 Willys-MacBook-Pro-2 Sophos Installer[1096]: "installer.localPayload.buildPlan" success: YES
Apr 8 16:51:40 Willys-MacBook-Pro-2 Sophos Installer[1096]: "installer.localPayload.remoteRemove" success: YES
Apr 8 16:52:19 Willys-MacBook-Pro-2 Sophos Installer[1096]: "installer.localPayload.installComponents" success: YES
Apr 8 16:53:04 Willys-MacBook-Pro-2 Sophos Installer[1096]: "installer.localPayload.launchServices" success: YES
Apr 8 16:53:41 Willys-MacBook-Pro-2 Sophos Installer[1096]: "installer.writeReceipt" success: YES
Apr 8 16:53:41 Willys-MacBook-Pro-2 Sophos Installer[1096]: "installer" success: YES
Apr 8 16:53:44 Willys-MacBook-Pro-2 Sophos Installer[1096]: Installation complete
Apr 8 16:56:18 Willys-MacBook-Pro-2 Remove Sophos Anti-Virus[1291]: No supported products to remove.
Apr 8 17:00:04 Willys-MacBook-Pro-2 Sophos Installer[1318]: Installing he
Apr 8 17:00:04 Willys-MacBook-Pro-2 Sophos Installer[1318]: Fresh install of the "he" product.
Apr 8 17:00:04 Willys-MacBook-Pro-2 Sophos Installer[1318]: "installer.localPayload.buildPlan" success: YES
Apr 8 17:00:04 Willys-MacBook-Pro-2 Sophos Installer[1318]: "installer.localPayload.remoteRemove" success: YES
Apr 8 17:00:12 Willys-MacBook-Pro-2 Sophos Installer[1318]: "installer.localPayload.installComponents" success: YES
Apr 8 17:00:32 Willys-MacBook-Pro-2 Sophos Installer[1318]: "installer.localPayload.launchServices" success: YES
Apr 8 17:00:49 Willys-MacBook-Pro-2 Sophos Installer[1318]: "installer.writeReceipt" success: YES
Apr 8 17:00:49 Willys-MacBook-Pro-2 Sophos Installer[1318]: "installer" success: YES
Apr 8 17:00:52 Willys-MacBook-Pro-2 Sophos Installer[1318]: Installation complete
Apr 8 17:02:31 Willys-MacBook-Pro-2 Sophos Installer[1374]: Removing he
Apr 8 17:02:31 Willys-MacBook-Pro-2 Sophos Installer[1374]: "remover.buildRemovePlan" success: YES
Apr 8 17:02:35 Willys-MacBook-Pro-2 Sophos Installer[1374]: "remover.stopProcesses" success: YES
Apr 8 17:02:36 Willys-MacBook-Pro-2 Sophos Installer[1374]: "remover.removeFiles" success: YES
Apr 8 17:02:36 Willys-MacBook-Pro-2 Sophos Installer[1374]: "remover.cleanup.stopProcesses" success: YES
Apr 8 17:02:36 Willys-MacBook-Pro-2 Sophos Installer[1374]: "remover.cleanup.removeComponents" success: YES
Apr 8 17:02:37 Willys-MacBook-Pro-2 Sophos Installer[1374]: "remover.removeReceipt" success: YES
Apr 8 17:02:37 Willys-MacBook-Pro-2 Sophos Installer[1374]: "remover" success: YES
Apr 8 17:22:25 Willys-MacBook-Pro-2 Sophos Installer[1467]: [SMEInstallController.m:217] Force removing (null) version (null)
Apr 8 17:46:08 Willys-MacBook-Pro-2 Sophos Installer[1556]: [SMEInstallController.m:217] Force removing (null) version (null)

MacBook Pro running OS X 10.7.5

:1020603


This thread was automatically locked due to age.
Parents
  • 0

    Hello ff95,

    Thanks for the log, it confirms that it removed what it thought it should remove. Can you be a bit more specific about what files didn't get removed? I'm particularly interested about "Sophos related" files in the following locations:

    • /Library/Sophos Anti-Virus
    • /Library/LaunchDaemons
    • /Library/LaunchAgents
    • /Applications

    Thanks in advance.

    :1020618

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • 0

    Hello ff95,

    Thanks for the log, it confirms that it removed what it thought it should remove. Can you be a bit more specific about what files didn't get removed? I'm particularly interested about "Sophos related" files in the following locations:

    • /Library/Sophos Anti-Virus
    • /Library/LaunchDaemons
    • /Library/LaunchAgents
    • /Applications

    Thanks in advance.

    :1020618

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Children
No Data
Unfiltered HTML