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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0
    Dear All,
    Am a new user - joined a short while ago.

    Am having this problem for for a couple of weeks (never had it before). The log details are as follows:

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 22:20:51 02 December 2015
    com.sophos.autoupdate: Error: Failed to download packages at 22:21:08 02 December 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 22:21 on 02 December 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    It seems the last successful update was on 14Nov15 (see below):

    com.sophos.intercheck:
    com.sophos.autoupdate: Download completed at 09:41:16 14 November 2015
    com.sophos.autoupdate: Update started at 09:41:16 14 November 2015
    com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 09:41 on 14 November 2015
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 09:41:29 14 November 2015
    com.sophos.autoupdate: Info: Checked primary server at 09:41 on 14 November 2015
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.intercheck: Sophos Anti-Virus
    com.sophos.intercheck: Version 5.21, 10 November 2015
    com.sophos.intercheck: Includes detection for 10248803 viruses, trojans and worms
    com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com

    Am running SAV Home Edition v 9.4.0 on iMac OSX 10.11.1

    Any help will be much appreciated.

    Thanks Patrick
Reply
  • 0
    Dear All,
    Am a new user - joined a short while ago.

    Am having this problem for for a couple of weeks (never had it before). The log details are as follows:

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 22:20:51 02 December 2015
    com.sophos.autoupdate: Error: Failed to download packages at 22:21:08 02 December 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 22:21 on 02 December 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    It seems the last successful update was on 14Nov15 (see below):

    com.sophos.intercheck:
    com.sophos.autoupdate: Download completed at 09:41:16 14 November 2015
    com.sophos.autoupdate: Update started at 09:41:16 14 November 2015
    com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 09:41 on 14 November 2015
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 09:41:29 14 November 2015
    com.sophos.autoupdate: Info: Checked primary server at 09:41 on 14 November 2015
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.intercheck: Sophos Anti-Virus
    com.sophos.intercheck: Version 5.21, 10 November 2015
    com.sophos.intercheck: Includes detection for 10248803 viruses, trojans and worms
    com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com

    Am running SAV Home Edition v 9.4.0 on iMac OSX 10.11.1

    Any help will be much appreciated.

    Thanks Patrick
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