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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0

    Thanks for your patience, everyone. We're still investigating this issue, and I'll post an update as soon as I hear back. 

    :1021231
  • 0 in reply to serra

    I started having the same problem several days ago after coming back from two weeks away. Had no problems for years! After attempting to download the update at 0.8Mb of 2.6Mb to download it gives the URL Error. It is only a problem on my older Macs with Mac OS X 10.8.5 and earlier. It works on the latest OS X. Please help

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  • 0 in reply to serra

    I started having the same problem several days ago after coming back from two weeks away. Had no problems for years! After attempting to download the update at 0.8Mb of 2.6Mb to download it gives the URL Error. It is only a problem on my older Macs with Mac OS X 10.8.5 and earlier. It works on the latest OS X. Please help

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