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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0

    Please check the terminal read-out, after following the copy paste enter procedure.

    Afterwards I tried the download but got the same error result.

    SHould I have to turn off /reboot?

    My supplier is Optus

    Wade-Marsdens-iMac-2:~ wademarsden$ traceroute -I dci.sophosupd.com
    traceroute to sophos-1.hs.llnwd.net (203.77.190.59), 64 hops max, 72 byte packets
    1 10.91.0.1 (10.91.0.1) 9.753 ms 8.260 ms 7.336 ms
    2 meb4-ge2-0-8.gw.optusnet.com.au (198.142.163.177) 9.099 ms 9.941 ms 9.571 ms
    3 211.29.126.141 (211.29.126.141) 24.152 ms 22.479 ms
    198.142.250.185 (198.142.250.185) 21.267 ms
    4 198.142.139.114 (198.142.139.114) 23.616 ms 22.496 ms 22.565 ms
    5 198.142.139.130 (198.142.139.130) 21.073 ms 19.434 ms 23.878 ms
    6 * * *
    traceroute -I d1.sophosupd.com 7 * * *
    traceroute -I d2.sophosupd.com 8 * * *
    9 bha-0017.gw1.hkg3.asianetcom.net (61.14.134.92) 137.111 ms 133.006 ms 133.766 ms
    10 xe-0-0-0.0.gw2.hkg9.asianetcom.net (61.14.158.67) 135.869 ms 133.505 ms 134.076 ms
    11 limelight1-lacp-10g.hkix.net (123.255.91.92) 134.416 ms 137.270 ms 137.099 ms
    12 https-203-77-190-59.hkg.llnw.net (203.77.190.59) 138.394 ms 135.870 ms 137.072 ms
    Wade-Marsdens-iMac-2:~ wademarsden$ traceroute -I d1.sophosupd.comtraceroute -I d2.sophosupd.comping -c 5 dci.sophosupd.com
    Version 1.4a12+Darwin
    Usage: traceroute [-adDeFInrSvx] [-A as_server] [-f first_ttl] [-g gateway] [-i iface]
    [-M first_ttl] [-m max_ttl] [-p port] [-P proto] [-q nqueries] [-s src_addr]
    [-t tos] [-w waittime] [-z pausemsecs] host [packetlen]
    Wade-Marsdens-iMac-2:~ wademarsden$ ping -c 5 d1.sophosupd.comping -c 5 d2.sophosupd.com

    :1021354
Reply
  • 0

    Please check the terminal read-out, after following the copy paste enter procedure.

    Afterwards I tried the download but got the same error result.

    SHould I have to turn off /reboot?

    My supplier is Optus

    Wade-Marsdens-iMac-2:~ wademarsden$ traceroute -I dci.sophosupd.com
    traceroute to sophos-1.hs.llnwd.net (203.77.190.59), 64 hops max, 72 byte packets
    1 10.91.0.1 (10.91.0.1) 9.753 ms 8.260 ms 7.336 ms
    2 meb4-ge2-0-8.gw.optusnet.com.au (198.142.163.177) 9.099 ms 9.941 ms 9.571 ms
    3 211.29.126.141 (211.29.126.141) 24.152 ms 22.479 ms
    198.142.250.185 (198.142.250.185) 21.267 ms
    4 198.142.139.114 (198.142.139.114) 23.616 ms 22.496 ms 22.565 ms
    5 198.142.139.130 (198.142.139.130) 21.073 ms 19.434 ms 23.878 ms
    6 * * *
    traceroute -I d1.sophosupd.com 7 * * *
    traceroute -I d2.sophosupd.com 8 * * *
    9 bha-0017.gw1.hkg3.asianetcom.net (61.14.134.92) 137.111 ms 133.006 ms 133.766 ms
    10 xe-0-0-0.0.gw2.hkg9.asianetcom.net (61.14.158.67) 135.869 ms 133.505 ms 134.076 ms
    11 limelight1-lacp-10g.hkix.net (123.255.91.92) 134.416 ms 137.270 ms 137.099 ms
    12 https-203-77-190-59.hkg.llnw.net (203.77.190.59) 138.394 ms 135.870 ms 137.072 ms
    Wade-Marsdens-iMac-2:~ wademarsden$ traceroute -I d1.sophosupd.comtraceroute -I d2.sophosupd.comping -c 5 dci.sophosupd.com
    Version 1.4a12+Darwin
    Usage: traceroute [-adDeFInrSvx] [-A as_server] [-f first_ttl] [-g gateway] [-i iface]
    [-M first_ttl] [-m max_ttl] [-p port] [-P proto] [-q nqueries] [-s src_addr]
    [-t tos] [-w waittime] [-z pausemsecs] host [packetlen]
    Wade-Marsdens-iMac-2:~ wademarsden$ ping -c 5 d1.sophosupd.comping -c 5 d2.sophosupd.com

    :1021354
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