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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


This thread was automatically locked due to age.
Parents
  • 0

    Hiya ,

    Please see the info as requested, following my uninstall/ reinstall.

    Will try the Termial procedure and advise.

    Cheers

    com.sophos.intercheck: Info: Exclusion: /Volumes/Data/ at 08:57 on 20 July 2015
    com.sophos.intercheck:
    com.sophos.intercheck: Info: On-access scanner started at 08:57 on 20 July 2015
    com.sophos.intercheck:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:57:46 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:57:47 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:57:48 20 July 2015
    com.sophos.autoupdate: Download started at 08:57:48 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:57:55 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:57 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:58:09 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:58:09 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:58:10 20 July 2015
    com.sophos.autoupdate: Download started at 08:58:10 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:58:17 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:58 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.intercheck: Info: Exclusion: /Volumes/Data/ at 08:58 on 20 July 2015
    com.sophos.intercheck:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:59:32 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:59:32 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:59:34 20 July 2015
    com.sophos.autoupdate: Download started at 08:59:34 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:59:40 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:59 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:59:48 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:59:49 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:59:50 20 July 2015
    com.sophos.autoupdate: Download started at 08:59:50 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:59:57 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:59 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 09:11:46 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 09:11:46 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 09:11:47 20 July 2015
    com.sophos.autoupdate: Download started at 09:11:47 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 09:11:55 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 09:11 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    :1021353
Reply
  • 0

    Hiya ,

    Please see the info as requested, following my uninstall/ reinstall.

    Will try the Termial procedure and advise.

    Cheers

    com.sophos.intercheck: Info: Exclusion: /Volumes/Data/ at 08:57 on 20 July 2015
    com.sophos.intercheck:
    com.sophos.intercheck: Info: On-access scanner started at 08:57 on 20 July 2015
    com.sophos.intercheck:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:57:46 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:57:47 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:57:48 20 July 2015
    com.sophos.autoupdate: Download started at 08:57:48 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:57:55 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:57 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:58:09 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:58:09 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:58:10 20 July 2015
    com.sophos.autoupdate: Download started at 08:58:10 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:58:17 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:58 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.intercheck: Info: Exclusion: /Volumes/Data/ at 08:58 on 20 July 2015
    com.sophos.intercheck:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:59:32 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:59:32 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:59:34 20 July 2015
    com.sophos.autoupdate: Download started at 08:59:34 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:59:40 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:59 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:59:48 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:59:49 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:59:50 20 July 2015
    com.sophos.autoupdate: Download started at 08:59:50 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:59:57 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:59 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 09:11:46 20 July 2015
    com.sophos.autoupdate: Updating catalogue information at 09:11:46 20 July 2015
    com.sophos.autoupdate: Catalogue updated at 09:11:47 20 July 2015
    com.sophos.autoupdate: Download started at 09:11:47 20 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 09:11:55 20 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 09:11 on 20 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    :1021353
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