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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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    Hi everyone,

    Just wanted to let you know that our Ops team has been working with Optus and our CDN provider to deterime that there was a network issue within Optus that was causing these issues. As far as I know this issue *should* be resolved for all users on the Optus network at this point. If you're still experiencing issues, please don't hesitate to let me know. Thanks again for all your help and patience on this!

    :1021333
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  • 0

    Hi everyone,

    Just wanted to let you know that our Ops team has been working with Optus and our CDN provider to deterime that there was a network issue within Optus that was causing these issues. As far as I know this issue *should* be resolved for all users on the Optus network at this point. If you're still experiencing issues, please don't hesitate to let me know. Thanks again for all your help and patience on this!

    :1021333
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