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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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    Nope. I had uninstalled, removed keychain entry, rebooted mac and reinstalled Sophos but issue is still present. I am on Sophos 9.2.7 with threat engine 3.60.0 and threat data 5.15. It does not update for me. Issue is still present, update fails with URL Error com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:40:56 14 July 2015 com.sophos.autoupdate: Updating catalogue information at 08:40:57 14 July 2015 com.sophos.autoupdate: Catalogue updated at 08:41:01 14 July 2015 com.sophos.autoupdate: Download started at 08:41:01 14 July 2015 com.sophos.autoupdate: Error: Failed to download packages at 08:41:18 14 July 2015 com.sophos.autoupdate: Error: Could not contact primary server at 08:41 on 14 July 2015 com.sophos.autoupdate: URL is invalid com.sophos.autoupdate:
    :1021324
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  • 0
    Nope. I had uninstalled, removed keychain entry, rebooted mac and reinstalled Sophos but issue is still present. I am on Sophos 9.2.7 with threat engine 3.60.0 and threat data 5.15. It does not update for me. Issue is still present, update fails with URL Error com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:40:56 14 July 2015 com.sophos.autoupdate: Updating catalogue information at 08:40:57 14 July 2015 com.sophos.autoupdate: Catalogue updated at 08:41:01 14 July 2015 com.sophos.autoupdate: Download started at 08:41:01 14 July 2015 com.sophos.autoupdate: Error: Failed to download packages at 08:41:18 14 July 2015 com.sophos.autoupdate: Error: Could not contact primary server at 08:41 on 14 July 2015 com.sophos.autoupdate: URL is invalid com.sophos.autoupdate:
    :1021324
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