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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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    I am in Australia.  My Sophos stopped updating a week ago after years of trouble free work.  I have tried removing Sophos and re-installing it, but it doesn't work.  Am running a MACBook Pro on OS X 10.6.8 and the Sophos is version 9.2.7.

    I get the following message. 

    Error: Could not contact primary server at 14:41 on 09 July 2015
    : URL is invalid

    Optus is my network provider.  We also have a Mac desktop which started with the same problem at the same time.

    Any suggestions?

    :1021263
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  • 0

    I am in Australia.  My Sophos stopped updating a week ago after years of trouble free work.  I have tried removing Sophos and re-installing it, but it doesn't work.  Am running a MACBook Pro on OS X 10.6.8 and the Sophos is version 9.2.7.

    I get the following message. 

    Error: Could not contact primary server at 14:41 on 09 July 2015
    : URL is invalid

    Optus is my network provider.  We also have a Mac desktop which started with the same problem at the same time.

    Any suggestions?

    :1021263
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