Could not contact Primary Server

Question

Got this message when updating Sophos Home Edition for Mac: 
 
 Could not contact Primary Server. URL Error: 3 July 2015 
 Mac OS X 10.10.4 
 Sophos Home Edition 9.2.4 
 As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure. 
 If not, there's something else amiss... have cleared cache and restarted. 
 :1021170

bobcook · Answer

There is likely more detailed diagnostics information in the log /var/log/install.log - use the Console app to view it. My best guess is there was some temporary outage somewhere between your ISP and our provider.