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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0 in reply to serra

    Getting this same error - six months after OP - Help!

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:42:13 02 January 2016
    com.sophos.autoupdate: Updating catalogue information at 15:42:17 02 January 2016
    com.sophos.autoupdate: Catalogue updated at 15:42:17 02 January 2016
    com.sophos.autoupdate: Error: Failed to get remote version at 15:42:17 02 January 2016
    com.sophos.autoupdate:        Out of sources at 15:42:17 02 January 2016
    com.sophos.autoupdate: Error:    Could not contact primary server at 15:42 on 02 January 2016
    com.sophos.autoupdate:     Access was denied
    com.sophos.autoupdate:

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