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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0

    Hi

    I'm getting the same error and my provider is Optus. Never had this before 2 days ago.

    Error: Failed to download packages at 12:20:54 06 July 2015
    Error: Could not contact primary server at 12:20 on 06 July 2015
    com.sophos.autoupdate: URL is invalid

    Any ideas what I can do?

    Thanks

    :1021206
Reply
  • 0

    Hi

    I'm getting the same error and my provider is Optus. Never had this before 2 days ago.

    Error: Failed to download packages at 12:20:54 06 July 2015
    Error: Could not contact primary server at 12:20 on 06 July 2015
    com.sophos.autoupdate: URL is invalid

    Any ideas what I can do?

    Thanks

    :1021206
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