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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0

    Still getting the error.

    Logs shows (local AUS time)

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:14:59 04 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:14:59 04 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:15:02 04 July 2015
    com.sophos.autoupdate: Download started at 08:15:02 04 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:15:12 04 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:15 on 04 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    Seems like the list required can be contacted but not the actual updates.

    :1021192
Reply
  • 0

    Still getting the error.

    Logs shows (local AUS time)

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 08:14:59 04 July 2015
    com.sophos.autoupdate: Updating catalogue information at 08:14:59 04 July 2015
    com.sophos.autoupdate: Catalogue updated at 08:15:02 04 July 2015
    com.sophos.autoupdate: Download started at 08:15:02 04 July 2015
    com.sophos.autoupdate: Error: Failed to download packages at 08:15:12 04 July 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 08:15 on 04 July 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    Seems like the list required can be contacted but not the actual updates.

    :1021192
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