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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0

    Hope this helps.

    Richards-iMac:~ richarddahl$ ping dci.sophosupd.com
    PING sophos-1.hs.llnwd.net (95.140.224.160): 56 data bytes
    64 bytes from 95.140.224.160: icmp_seq=0 ttl=58 time=114.191 ms
    64 bytes from 95.140.224.160: icmp_seq=1 ttl=58 time=96.908 ms
    64 bytes from 95.140.224.160: icmp_seq=2 ttl=58 time=152.376 ms
    64 bytes from 95.140.224.160: icmp_seq=3 ttl=58 time=90.373 ms
    64 bytes from 95.140.224.160: icmp_seq=4 ttl=58 time=68.236 ms
    64 bytes from 95.140.224.160: icmp_seq=5 ttl=58 time=67.888 ms
    64 bytes from 95.140.224.160: icmp_seq=6 ttl=58 time=83.124 ms

    Richards-iMac:~ richarddahl$ ping dc1.sophosupd.com
    ping: cannot resolve dc1.sophosupd.com: Unknown host

    Richards-iMac:~ richarddahl$ ping dc2.sophosupd.com
    ping: cannot resolve dc2.sophosupd.com: Unknown host

    Richards-iMac:~ richarddahl$ dig dig dci.sophosupd.com cname +short
    sophos-1.hs.llnwd.net.

    :1021178
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  • 0

    Hope this helps.

    Richards-iMac:~ richarddahl$ ping dci.sophosupd.com
    PING sophos-1.hs.llnwd.net (95.140.224.160): 56 data bytes
    64 bytes from 95.140.224.160: icmp_seq=0 ttl=58 time=114.191 ms
    64 bytes from 95.140.224.160: icmp_seq=1 ttl=58 time=96.908 ms
    64 bytes from 95.140.224.160: icmp_seq=2 ttl=58 time=152.376 ms
    64 bytes from 95.140.224.160: icmp_seq=3 ttl=58 time=90.373 ms
    64 bytes from 95.140.224.160: icmp_seq=4 ttl=58 time=68.236 ms
    64 bytes from 95.140.224.160: icmp_seq=5 ttl=58 time=67.888 ms
    64 bytes from 95.140.224.160: icmp_seq=6 ttl=58 time=83.124 ms

    Richards-iMac:~ richarddahl$ ping dc1.sophosupd.com
    ping: cannot resolve dc1.sophosupd.com: Unknown host

    Richards-iMac:~ richarddahl$ ping dc2.sophosupd.com
    ping: cannot resolve dc2.sophosupd.com: Unknown host

    Richards-iMac:~ richarddahl$ dig dig dci.sophosupd.com cname +short
    sophos-1.hs.llnwd.net.

    :1021178
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