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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0
    Dear All,

    It seems the previous "solution" was not entirely correct.

    Back to square one... Same problem as before!

    "Could not contact primary server" status is back.. Don't know what is the problem.. it is not with my ISP..
    Extract of log now reads:

    com.sophos.autoupdate: Error: Failed to download packages at 10:10:55 19 December 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 10:10 on 19 December 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    Am at a loss.. Sophos please help.

    Patrick
Reply
  • 0
    Dear All,

    It seems the previous "solution" was not entirely correct.

    Back to square one... Same problem as before!

    "Could not contact primary server" status is back.. Don't know what is the problem.. it is not with my ISP..
    Extract of log now reads:

    com.sophos.autoupdate: Error: Failed to download packages at 10:10:55 19 December 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 10:10 on 19 December 2015
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    Am at a loss.. Sophos please help.

    Patrick
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