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Could not contact Primary Server

JP

Got this message when updating Sophos Home Edition for Mac:

Could not contact Primary Server. URL Error: 3 July 2015

Mac OS X 10.10.4

Sophos Home Edition 9.2.4

As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.

If not, there's something else amiss... have cleared cache and restarted.

:1021170


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  • 0

    Hi All,
    My SAV is now working! This is what I did:

    1-Downloaded SAV for MAC from following link: www.sophos.com/.../sophos-antivirus-for-mac-home-edition-legacy.aspx (N.B. I had to go through process of providing name and email just like a new user)

    2-After downloading (filename is savosx_he_r.zip; different from previous one; ), I uninstalled existing SAV.

    3-Unzipped and installed new application. After installation, the "S" is back in the Sophos icon.

    4-Hit 'Update Now'. I noticed that the file size for update is larger (ca. 165mb?) than the previous (ca. 148mb).

    AutoUpdate Status now shows "Sophos Anti-Virus is up to date".

    Hope this is of help. Good luck!

    Cheers Patrick

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  • 0

    Hi All,
    My SAV is now working! This is what I did:

    1-Downloaded SAV for MAC from following link: www.sophos.com/.../sophos-antivirus-for-mac-home-edition-legacy.aspx (N.B. I had to go through process of providing name and email just like a new user)

    2-After downloading (filename is savosx_he_r.zip; different from previous one; ), I uninstalled existing SAV.

    3-Unzipped and installed new application. After installation, the "S" is back in the Sophos icon.

    4-Hit 'Update Now'. I noticed that the file size for update is larger (ca. 165mb?) than the previous (ca. 148mb).

    AutoUpdate Status now shows "Sophos Anti-Virus is up to date".

    Hope this is of help. Good luck!

    Cheers Patrick

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