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Yosemite 10.10.1 Updated Sophos main virus data file is missing com.sophos.intercheck

Yosemite 10.10.1 Updated Sophos and now get the following message.  Fatal Error: The main virus data file is missing com.sophos.intercheck: Sophos Anti-Virus cannot continue

How do I fix this?   Please Help!!!!

:1020041


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  • Here is more information.  

    Have Sophos 9.2.2 Home Edition on MacBook Pro (It was installed when I received the computer)

    Ran Sophos manually by clicking on the Sophos app in the application file.  I got one file in the quarantine manager.  It is a sophos file.

    http://savmac7-20.p.link.sophos.com/t/en/OSX%2FGeonei-A%20

    I also got this message.  

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@sophos.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.


    Apache Server at all.link.sophos.com Port 80 

    Sophos Log information  

    macfonts.dmg is identifiied as the threat.  I tried to cleanup the file however the cleanup faileded.  

    Initially, I updated the software because I received a notice from sophos to do so.  It looked like an authentic request. How does this get fixed?  Please advise.

    :1020047
Reply
  • Here is more information.  

    Have Sophos 9.2.2 Home Edition on MacBook Pro (It was installed when I received the computer)

    Ran Sophos manually by clicking on the Sophos app in the application file.  I got one file in the quarantine manager.  It is a sophos file.

    http://savmac7-20.p.link.sophos.com/t/en/OSX%2FGeonei-A%20

    I also got this message.  

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@sophos.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.


    Apache Server at all.link.sophos.com Port 80 

    Sophos Log information  

    macfonts.dmg is identifiied as the threat.  I tried to cleanup the file however the cleanup faileded.  

    Initially, I updated the software because I received a notice from sophos to do so.  It looked like an authentic request. How does this get fixed?  Please advise.

    :1020047
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