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can't clean up threats from quarantine manager

jamesburden

Hi everyone - hope someone can help with this. 

I recently had two threats (Troj/Invo-Zip and Mal/DrodZp-A) appear in my quarantine manager which I can't seem to remove. I've selected the items and clicked on 'Clean Up Threat", authenticated as adminstrator, but Sophos can't seem to get rid of them. After a few minutes of whirring I get an error message saying "Cannot remove threat. An error occurred while cleaning up the selected threats."

One threat (Troj/Invo-Zip) is in some junk email (the path refers to user/library/mail/v2/IMAP etc etc). The other threat (Mal/DrodZp-A) doesn't show a path or filename.

I'm running Sophos Antivirus v. 9.0.7 on a MacBook Pro (Mavericks). I've tried rebooting and am experiencing the same problem. 

Any ideas on what's going wrong and how to resolve it?

Many thanks for your time. 

James

:1015831


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    I have a similar problem. Mal/DrodZp-A was mentioned as a threat, I pressed the "clean up" button in the quarantine manager and it has been whirling around ever since - about 8 hours so far.   Have just read the comment on unchecking "automatically download attachments",  followed the advice but still do not know what action to take regarding the everlasting clean up.

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  • 0

    I have a similar problem. Mal/DrodZp-A was mentioned as a threat, I pressed the "clean up" button in the quarantine manager and it has been whirling around ever since - about 8 hours so far.   Have just read the comment on unchecking "automatically download attachments",  followed the advice but still do not know what action to take regarding the everlasting clean up.

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