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can't clean up threats from quarantine manager

jamesburden

Hi everyone - hope someone can help with this. 

I recently had two threats (Troj/Invo-Zip and Mal/DrodZp-A) appear in my quarantine manager which I can't seem to remove. I've selected the items and clicked on 'Clean Up Threat", authenticated as adminstrator, but Sophos can't seem to get rid of them. After a few minutes of whirring I get an error message saying "Cannot remove threat. An error occurred while cleaning up the selected threats."

One threat (Troj/Invo-Zip) is in some junk email (the path refers to user/library/mail/v2/IMAP etc etc). The other threat (Mal/DrodZp-A) doesn't show a path or filename.

I'm running Sophos Antivirus v. 9.0.7 on a MacBook Pro (Mavericks). I've tried rebooting and am experiencing the same problem. 

Any ideas on what's going wrong and how to resolve it?

Many thanks for your time. 

James

:1015831


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  • 0

    Regarding the quarantine manager, I have done the "cleanup" many times but the infected Mail file keeps coming back in larger amounts.  The file is called "Wells Fargo Online Account Profile Notification".  I have no relationship with Wells Fargo (a bank) but I have never actually seen that message displayed on my monitor.  I only found it by going to the "Messages" folder within the "Sent Mail.imapmbox" of the Google Gmail account but now there are dozens of such messages that keep coming back everytime I do a "Cleanup" in the Quarantine Manager.  I do not know if "cleanup" is actually different from a simple "delete" command.  I want only to delete the infected file or multiple duplicate files to restore my system back to "normal" and I thought that Sophos would do that job.

    I  used to use Norton Anti-Virus for Mac but the newer version that I need "costs a bundle" and I read about Sophos Home AV for Mac and decided to try that.  Perhaps I need to buy a new Norton AV version to install -- the old version is deleted and unavailable to me now.  Or perhaps there are other AV softwares available out there such as McAffe AV that may clean up this mess in my Mac.

    Any helpful suggestions before I abandon Sophos?

    :1015855
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  • 0

    Regarding the quarantine manager, I have done the "cleanup" many times but the infected Mail file keeps coming back in larger amounts.  The file is called "Wells Fargo Online Account Profile Notification".  I have no relationship with Wells Fargo (a bank) but I have never actually seen that message displayed on my monitor.  I only found it by going to the "Messages" folder within the "Sent Mail.imapmbox" of the Google Gmail account but now there are dozens of such messages that keep coming back everytime I do a "Cleanup" in the Quarantine Manager.  I do not know if "cleanup" is actually different from a simple "delete" command.  I want only to delete the infected file or multiple duplicate files to restore my system back to "normal" and I thought that Sophos would do that job.

    I  used to use Norton Anti-Virus for Mac but the newer version that I need "costs a bundle" and I read about Sophos Home AV for Mac and decided to try that.  Perhaps I need to buy a new Norton AV version to install -- the old version is deleted and unavailable to me now.  Or perhaps there are other AV softwares available out there such as McAffe AV that may clean up this mess in my Mac.

    Any helpful suggestions before I abandon Sophos?

    :1015855
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