Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 7 subscribers
  • Views 23465 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

can't clean up threats from quarantine manager

jamesburden

Hi everyone - hope someone can help with this. 

I recently had two threats (Troj/Invo-Zip and Mal/DrodZp-A) appear in my quarantine manager which I can't seem to remove. I've selected the items and clicked on 'Clean Up Threat", authenticated as adminstrator, but Sophos can't seem to get rid of them. After a few minutes of whirring I get an error message saying "Cannot remove threat. An error occurred while cleaning up the selected threats."

One threat (Troj/Invo-Zip) is in some junk email (the path refers to user/library/mail/v2/IMAP etc etc). The other threat (Mal/DrodZp-A) doesn't show a path or filename.

I'm running Sophos Antivirus v. 9.0.7 on a MacBook Pro (Mavericks). I've tried rebooting and am experiencing the same problem. 

Any ideas on what's going wrong and how to resolve it?

Many thanks for your time. 

James

:1015831


This thread was automatically locked due to age.
Parents
  • 0

    I have a similar problem as the one posted by James. The quarantine manager found "Troj/Fondu-G pdf-efax_5139803082..". I logged in,pressed the cleaning button, the cleaning sign blinked for a short time , then stopped and nothing happened, no message no sign and the manager still shows the threat. What shall I do ? Maybe nothing as on the sophos home page this new virus is marked as only attacking Windows (I have an imac with OS X 10.9.1). Can anyone help?

    Werner

    :1015845
Reply
  • 0

    I have a similar problem as the one posted by James. The quarantine manager found "Troj/Fondu-G pdf-efax_5139803082..". I logged in,pressed the cleaning button, the cleaning sign blinked for a short time , then stopped and nothing happened, no message no sign and the manager still shows the threat. What shall I do ? Maybe nothing as on the sophos home page this new virus is marked as only attacking Windows (I have an imac with OS X 10.9.1). Can anyone help?

    Werner

    :1015845
Children
No Data
Unfiltered HTML