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Quarantine Manager Found Threat But Says Cleanup Failed. How To Remove?

Shifra

I scanned my computer using the Sopho Anti-Virus program, and downloaded their "Removal Tool" and it detected on virus called: OSX/Geonei-A

I have no idea how to remove this threat. I thought that's what the tool was for. My computer is running VERY SLOW and I don't know what to do

Can anyone please help me? I am using a MacBook.

:1019899


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    I am on an iMac running Yosemite and have the free SAV for Mac Home edition Version 9.2.2   A scan has alerted me to 4 threats but I am unable to do anything as I cannot unlock the Quarantine Manager and have no record of any user name nor password, nor do I recall having a username or password, and have been frustrated at every turn when attempting to do anything about it.  This may not be the right place to raise this issue but I am at a total loss otherwise.  I would like to uninstall the SAV program and reinstall it but have not been able to accomplish that, either.  I'm sure a large part of the problem is my lack of knowledge and I would greatly appreciate any assistance anyone can provide.   Just trying out how to post this message has been an enormous task for me.   Thanks in advance for your help and suggestions.

    :1019929
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  • 0

    I am on an iMac running Yosemite and have the free SAV for Mac Home edition Version 9.2.2   A scan has alerted me to 4 threats but I am unable to do anything as I cannot unlock the Quarantine Manager and have no record of any user name nor password, nor do I recall having a username or password, and have been frustrated at every turn when attempting to do anything about it.  This may not be the right place to raise this issue but I am at a total loss otherwise.  I would like to uninstall the SAV program and reinstall it but have not been able to accomplish that, either.  I'm sure a large part of the problem is my lack of knowledge and I would greatly appreciate any assistance anyone can provide.   Just trying out how to post this message has been an enormous task for me.   Thanks in advance for your help and suggestions.

    :1019929
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