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Scan never completes

rick-m650

I downloaded Antivirus for Mac HE last night and updated.  Twice I tried to run my initial scan and it froze both times with 5.8M items remaining out of 6.0M.  What's hanging this up?

PS:  I tried attaching both log files after copying them to Text Edit but your Forum wouldn't allow me to attach a .rtf or .txt file.

:1013371


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    Thank you the reply Diz.  I did what you said once I got back home and unclicked the box.  While the Scan seems to be working it is SO sloooow!  I have a new 27" iMac with a 1 TB Fusion Drive and a External Seagate 2 TB Backup Drive via USB 3.0.  On the Mac HD (Fusion) there is 952 GB free... so there's not too much on this computer's hard drive.  How long would you expect an initial scan to run??  At 8:00pm after the scan had been running for almost 1 hour, it showed 5,787,507 files remaining.  An hour and a half later at 9:30pm, there was still 5,787,135 files remaining.  Is 372 files scanned reasonable?  At 11pm, there was still 5,786,835 files remaining.  So, for the 3 hours that I was monitoring this, the scan got thru only 672 files.  What could be causing this to progress so slowly.  There are 3 other family members that have their own User Names and profiles on this iMac... could that be a factor?  What info would you need to help troubleshoot my issue.  If my experience is typical, I don't understand why your program is so highly regarded.  Thanks.

    -Rick

    :1013411
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  • 0

    Thank you the reply Diz.  I did what you said once I got back home and unclicked the box.  While the Scan seems to be working it is SO sloooow!  I have a new 27" iMac with a 1 TB Fusion Drive and a External Seagate 2 TB Backup Drive via USB 3.0.  On the Mac HD (Fusion) there is 952 GB free... so there's not too much on this computer's hard drive.  How long would you expect an initial scan to run??  At 8:00pm after the scan had been running for almost 1 hour, it showed 5,787,507 files remaining.  An hour and a half later at 9:30pm, there was still 5,787,135 files remaining.  Is 372 files scanned reasonable?  At 11pm, there was still 5,786,835 files remaining.  So, for the 3 hours that I was monitoring this, the scan got thru only 672 files.  What could be causing this to progress so slowly.  There are 3 other family members that have their own User Names and profiles on this iMac... could that be a factor?  What info would you need to help troubleshoot my issue.  If my experience is typical, I don't understand why your program is so highly regarded.  Thanks.

    -Rick

    :1013411
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